First up, my specs:
Lenovo U410, Core i3-3217U, 4GB RAM, running Windows 8.1, and NIS 21.2.0.38
Now, the problem:
Just over a week or so ago I noticed my NIS hadn't run an idle time scan in over a week, even though my laptop had been on idle for long enough on several occassions.
So, I tried the Norton Removal and Reinstall tool, but the came with an error, so I uninstalled using the Norton Removal Tool, and re-installed from Norton Management.
Everything then worked fine for about 5 days or so, until I noticed, a couple of days ago, that it had stopped running scans during idle again.
I tried manually starting the idle time Quick Scan from within Norton Tasks.
It ran, but I had to close and reopen the Norton Tasks window for it to show as running.
When it completed, however, I noticed something odd - in the Ran During Idle column it said "yes" (even though I manually started, so it wasn't 'during idle')!
Now, looking at the Performance side of the main window, it appears that once it goes into 'idle' it never comes out!
I've tried Live Update, and the product is fully up-to-date.
What do I need to do to get NIS to work, and continuing working, correctly?