Quote from online help: If an Offsite Copy destination runs out of disk space, Offsite Copy identifies the oldest recovery points and removes them to make room for the most current recovery points. Offsite Copy then copies the current recovery points to the Offsite Copy destination.”
When I do get the offsite to work by removing and re-adding the drives (see other problem in this thread), it fails to delete old copies to make room for the new copy—it just fails with an out of space error message. I spent over an hour on a support chat session with a tech that, unbelievably, stated that “You will need to delete them manually.” See chat transcript below:
Customer: Why does the offsite job fail instead of deleting old restore points for space? That’s what the manual says it will do.
Agent: Yes it does.
Agent: Let me know at what stage of offsite Backup it failed.
Customer: Offsite backup failed to start and gave the out of space message instead of deleting old backups.
Agent: You will need to delete them manually.
Agent: Norton Ghost will manage only the destination drive.
****Norton, who is correct–online help or Customer?
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