Almost ready to give up. The live chat doesn't seem to work...just freezes. Maybe because I am presently in thailand.
My old email address has lapsed, and what I thought was my password didn't work. The Norton system kept sending password changes to an email address I can no longer access.
I set up new Norton account with my present email, but then stupidly downloaded the wrong 360 (premier) which was a trial and timed out. Seems to block me now from downloading normal 360
I have activation code from my 360 subscription (auto renewed). But cannot transfer it to new laptop.
Prasanna has provided an effective alternative for you to contact Live Chat, but since you have your activation code (and a new Norton Account), you should be able to fix this yourself by uninstalling your expired Norton 360 Premier, then installing Norton 360 Standard from there. You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
From Windows Control Panel, use the Add/Remove Programs function to uninstall your expired trial of Norton 360 Premier. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. Be sure to take advantage of any opportunity you're given to save your Norton settings so they can be reloaded by Norton 360 when you reinstall it later in the process. Reboot your computer when this is complete.
Download and run the Norton Removal Toolto ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.
This last step will reinstall Norton 360 (Standard) and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
As you said that you have the activation code you can simply follow the below mentioned steps and you can get the subscription to your new computer.
Step 1: Download and run NRT from Here (you will get a security bar below the address bar which you need to click on and select download file and simply unistall the old program.
Step 2: Download the norton 360 from Here (you will again get a security bar just below the address bar which you need to click on and select download file, then save the file and then run the same file)
Norton program will get installed and you just need to activate the norton program with the activation key which you have and then don't forget to run live update multiple times so that norton can start functioning properly.
Almost ready to give up. The live chat doesn't seem to work...just freezes. Maybe because I am presently in thailand.
My old email address has lapsed, and what I thought was my password didn't work. The Norton system kept sending password changes to an email address I can no longer access.
I set up new Norton account with my present email, but then stupidly downloaded the wrong 360 (premier) which was a trial and timed out. Seems to block me now from downloading normal 360
I have activation code from my 360 subscription (auto renewed). But cannot transfer it to new laptop.
