This is more an irritation rather than a problem. I recently renewed my NIS with 2011. I did this from a purchased cd. All is well but I keep getting reminders that my old subscription has expired. Looking in My Account, I see that products which have expired from several years ago are also still listed. Is it possible to remove these.
PapauZ wrote:Hi,
first you should check the Profile settings in your Norton Account. You can cancel there every notification and promotional emails.
Removing the old ones from the list: I don't know if this is even possible. You should contact customer support about this. The easiest and fastest way is the free Online Chat:
http://us.norton.com/norton/support/contact/contact.jsp?pvid=cs
I am pretty sure you cannot. I know this question has come up before fairly recently but the only one I can locate off hand is the following:
It does not hurt to check with customer service but I am pretty sure the answer will be no unfortunately. 
Gata, if they say this cannot be done as I suspect, you might want to also ask them if any of the old subscriptions time out automatically at some point.
Best wishes.
Allen
Hi Gata,
No, it is not possible to remove the registered Norton products - whether expired or not - from your Norton account. Customer Support cannot remove them either. I had the same issue as you and went to Customer Support a few months ago, and they said that there was nothing they could do about it. Fortunately, it's only a cosmetic problem ;-)
AllenM: registered expired subscriptions sport a RENEW button, I think - even when a year has passed (since the subscription expired) :-)
Yaso_Kuuhl wrote:Hi Gata,
No, it is not possible to remove the registered Norton products - whether expired or not - from your Norton account. Customer Support cannot remove them either. I had the same issue as you and went to Customer Support a few months ago, and they said that there was nothing they could do about it. Fortunately, it's only a cosmetic problem ;-)
Hi Yaso,
I knew I had seen recent confirmation of this and could not find the reference post for some reason. 
Best wishes.
Allen
Yaso_Kuuhl wrote:
AllenM: registered expired subscriptions sport a RENEW button, I think - even when a year has passed (since the subscription expired) :-)
Hi Yaso,
Yes I am aware of this. 
But not too many are likely to go back more than maybe a couple of years and click the Renew button.
Allen
This is more an irritation rather than a problem. I recently renewed my NIS with 2011. I did this from a purchased cd. All is well but I keep getting reminders that my old subscription has expired. Looking in My Account, I see that products which have expired from several years ago are also still listed. Is it possible to remove these.
I guess we'd have to wait for a few years to see what would happen...Or maybe for a few centuries ;-))
Yaso_Kuuhl wrote:I guess we'd have to wait for a few years to see what would happen...Or maybe for a few centuries ;-))
LOL! 
Actually, let's have a contest to see who can have the longest old subscription list in their Norton Account!
The user with the longest list, gets a free lifetime subscription! Now everyone should know I'm kidding, right? 
Best wishes.
Allen
No i cant understand. Ha ha.
Many thanks for prompt replies. I'll just put up with the reminders and see how it goes.
HI Gata,
Unfortunately you will just need to ignore the extra entries.
At least the newest one will always be on top if this helps.
By the way I think Yaso supplied the confirmed answer to your question.
Best wishes.
Allen
gata,
I wonder -- really I do -- what would happen if when you next are about to renew a subscription you buy a retail copy -- often much cheaper -- and when ready to renew, so as not to lose subscription days, make a clean new installation using a different log-on ID and password for your My Norton Account? It would mean having a second email address that was valid but I can't see a downside .... which means someone else will .....
Not that I think it's worth the trouble and it's nice to be reminded how faithfull a Norton customer you are and how they've served you through thick and thin!