Older version of Norton Secure VPN killing Newer version

Archive
1

Receintly upgraded to Norton 360 from older version of Norton Internet Securities and Norton Secure VPN. Newer version of Norton Internet Securities runs fine and for a while, the included VPN did as well. Now, the newer version of the VPN will not connect, upon further research found that the older version was back and running. I cannot delete or shut off the older version, it just regenerates when I try to do so.

Any suggestions or solutions would be greatly appreciated.

Windows 7 SP1

Norton 360 for Windows with Norton Secure VPN and Lifelock Premium

2

This issue was resolved with the help of Norton Support. An older version of Norton Secure VPN did not uninstall when I installed Norton 360. The older version, even when it was shut off, was still running, and it did not allow the VPN in Norton 360 to connect.

3

As you have the VPN feature in 360, you should uninstall the standalone Norton Secure VPN. You should be able to uninstall from the Windows Control Panel > Programs.  You may have to be logged into a Windows Admin user account to do this.