On Line Banking

Norton Security | Norton Internet Security
1

On Line Banking

 

From Friday 28th April I have been unable to log on and use the service.

I called the bank service helpline and descibed the symptoms - blank screen with the word 'false' displayed

 

It seems that other customers have had similar problems.

I was told that the symtoms indicated that my computer has a virus and they would deactivate  my online service until I had the problem fixed.

When my computer was safe, I could re-register for online banking.

 

I wonder how this is possible, my Norton AV is always updated automatically and I run checks regularly.

 

Anyone else have this problem?

2

Hi radium,

 

What bank is this and what program are they using to determine if you have a virus?  Have you installed Trusteer or some other bank-affiliated software?

3

Natwest Bank.

 

They concluded from my described problem that I have a virus.

Not very helpful as I now have no online bank service.

 

4

radium - sorry to hear about your problem.  Have you tried the free versions of Malwarebytes' Anti-Malware or SuperAntiSpyware, just to double check that nothing slipped by?  These are on demand scanners and play well with Nortons.

5

Thanks for your suggestion, although I thought that I have Norton to stop these things happening.

Will give it a try.

 

6

radlum - From what I've read on several of these post, no one program can detect all malware.  The different search engines trigger from different rules and the malware programs are constantly updating.  Almost like radars and radar detectors.   

7

Hi radium

                   Sorry to hear of your problem......I can understand your wondering how you may have been compromised in spite of having a Norton product in place !

However....there are many thousands of vulnerabilities that are appearing daily...and all major Security orientated products have to be "on the ball" to keep ahead of these threats! ......and Norton is one of the best !

 

The "behind the scenes" sharing and collecting of relevant information to minimize the spread of these malware threats is a huge task....and inevitably  , there can be a "window of opportunity" of a very brief timespan ......when threats can "get through" !

In cases like this ..it can be a simple matter of your having carried out a task ...or opened a link , in what can be called "The Wrong place at the Wrong time "syndrome!

As SendOfJive says.......have you used a bank provided protection application such as the Rapport Trusteer software that offer "Keylogging" protection and other security protection measures etc?

I have no experience of dealing with your particular bank...but some of the responses I received when I had an issue with my banking security late last year .......was less than expert at first!

 

It took a day or so before I got connected to someone who was able to offer a positive insight into a course of action to address the issue ..

Eventually the matter was resolved satisfactorily ...and I hope yours will be too .....My advice is to try and get specific detail of what the bank has based its' findings on   regarding  their suspicion of  a virus infection !

The suspending of an account is a sensible initial step as it prevents any further unauthorised activity regarding your account ...but as you rightly say ...you are presently without a banl account !

In my case ...I was compromised in spite of years of experience regarding keeping my system safe ...but I still got zapped"

I wasn't using Norton at the time.of the attack..and thats' why I am back with Norton now!

I had the.... ( hopefully not to be repeated )... experience of logging into my banking site...and literally watching the balance diminish ....not nice !!

 

Do as advised elsewhere in previous posts.....try running a compatible scanner such as "Malwarebytes" which is well respected.....see if it throws up any issues that are suspicious?

Keep an open dialogue with the appropriate dept;. of your bank that deals with online security ...and ask if them if they have a specific pointer to a possible virus attack etc.

Shutting down your account naturally protects you...and it also prevents the bank making any loss by unauthorized transactions by criminal activity ......But you really need this sorting......carry out the further scans as advised...keep in close touch with the bank ...and don't loose faith in Nortons' protection :smileywink:!!

 

 

 

 

8

Dear Forum Members



Like Radium, I too use Internet Banking Facilities but unlike Radium I rely on more than just one product to keep me safe online, in fact I am so paranoid that I use no less than seven or eight security products, including NIS2011.

That said, I have two issues to ask about:

1) Radium did not say whether or not his NAV subscription was up to date because I know that some naive users believe that once they have an AV installed then that's that and they are safe. Experienced computer users know that this is a dangerously false sense of security.

2) Bleeper24 said "don't loose faith in Nortons' protection" I have a problem with this statement in that when people start to treat an application like a religion then they’re on a hiding to nothing.

I have been using Norton products for years, since 1998 or thereabouts, and have learned the hard way that software applications are tools and when a tool no longer works or work as you expect it to you change it. That is not to say that Norton protective software are faulty, because now they are very good, but when it comes to protecting you and your family’s finances you have to take a hard-line approach.

For my part, I treat the Internet like the old wild-west, i.e. you can get ambushed by anyone hiding behind a rock or bush, and not like shopping in my local high street.



UK Bob

9

Hi UK Bob

Bleeper24 said "don't loose faith in Nortons' protection" I have a problem with this statement in that when people start to treat an application like a religion then they’re on a hiding to nothing.??????

 

With all due respect Bob...I don't treat any application "like a religion" ..I have written enough applications to know the pitfalls and "deepest depths" that await the unwary ......believe me !

My comment was purely to try and reassure a user who has had the misfortune to fall foul of a possible viral intrusion...by offering a little reassurance in what the varied protection suites on offer have to "cope with " in todays unsafe environment !

 

I too have used Norton products...... since the days of DOS ......and "Peter Nortons'" guidance served me well ! but religious fanaticism....Sorry ...no way......

The importance of applications that are used for protection are a vital part of our systems safety  as you are only too well aware! ....My sole reason for suggesting the guy doesn't loose faith ......was intended as a "positive"  comment at a time when this user will be feeling totally "Negative" ...and yes...as I said in my posting..I've been there personally so I know just how he is feeling !...

The banks themselves can be a big help at a time like this.....and my generalisations were directed at reassuring someone at a time when a bit of reassurance is needed ..That's all ...no religous fervour at all ...Sorry Bob....if I gave you a problem with my statement ..If I have given the original poster a problem...or any of the Moderators..I am sure the'll let me know .......:smileywink:!!

10
ukbobboy wrote:

Dear Forum Members

Like Radium, I too use Internet Banking Facilities but unlike Radium I rely on more than just one product to keep me safe online, in fact I am so paranoid that I use no less than seven or eight security products, including NIS2011.

UK Bob

Hi ukbobboy,

 

I trust that the 7 or 8 security products you use apart from NIS 2011 are on-demand scanners only. It is not recommended to use more than one security product with real-time protection since this will cause a conflict which can actually reduce rather than increase your security and safety.

 

Best wishes.

Allen

11

 

bleeper24 wrote:
As SendOfJive says.......have you used a bank provided protection application such as the Rapport Trusteer software that offer "Keylogging" protection and other security protection measures etc?

 

Just to be clear, I wasn't recommending the OP use Trusteer - I was merely inquiring if it was installed.  I myself opted not to use the Trusteer program that was offered by my bank after researching the software and concluding that the drawbacks of using the program outweighed the benefits.

 

While I agree that radium should check for malware, I am not yet convinced that the bank could accurately conclude that the PC was infected, based only on a description of the problem from the user.  My bank site has done enough flakey things while I was online to convince me the site itself can also be the problem on occasion.

12

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SendOfJive wrote......

Just to be clear, I wasn't recommending the OP use Trusteer - I was merely inquiring if it was installed.

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Sorry .....SOJ... I wasn't implying that you were recommending Trusteer at all ...not in the least....merely  trying to get a bit more info from  radium ....regarding the events that lead to his problem ......

As you rightly say...I too , cannot assume how the bank has made the assumption that a virus is the instigator of the events described by radium in the initial posting !

My bank didn't initiallly "pull up any trees" when I first approached them with the issue!

As online banking is a private and sensitive issue..a direct approach to the bank by radium  for more info might be the next best step !

 

 

 

 

 

 

 

 

 

13

UK Bob.

 

My Norton subsciption is up to and always has been up to date.

 

As  no evidence was offered, I do wonder if the bank is making an assumption about infection by reading off of their script of standard reponses.

 

14
radlum wrote:

Natwest Bank.

 

They concluded from my described problem that I have a virus.

Not very helpful as I now have no online bank service.

 

You haven't taken advantage of the offer from NatWest of free security program installation have you? Then you would have two active security programs installed and running and they can interfere with each other so that neither works properly.

 

The reason we still get infected despite Norton protection is that some malware is clever enough to get the user to invite it in and that makes it more difficult for Norton to say No! We all know how annoying some of Windows' nagging is when it asks time and again "Do you really want to do that?"

 

Please let the experts help you get cleaned up or at least establish that you are not infected.

 

It may help if you would give us some more information about your system:

What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn

If you get any error messages please give the exact wording of them as well as any other background that could be helpful.

15
I had exactly the same problem recently. This is something to do with the
setup of the Internet Explorer. To solve the issue do the following. go to
Tools, Internet Options, content, then turn the content advisor off by pressing
Disable button. This will solve your problem....good Luck