First, I don't use online backup and only want to use backups to hard drives.
I have attempted to work wtih on this with three different chat sessions, then I was directed to call the support phone number. This agent did not speak clear English and did not listen to me. He accessed my computer remotely and then took steps that changed what files were being backed up as part of my backup sets without asking questions or explaining.
Basically I have three backup sets. Only one of them is not running on schedule and when I tried to run it manually last night I received an error that it didn't run. There was no error number and when I clicked on View Details the pop-up window had nothing in it. This Norton phone agent didn't even check this error and went in and modified my backups trying to get it to run. That is not solving my issue but instead wiping out any history of what the issue was.
In addition, I can see a group of Norton 360 backups that must be from this backup set because it is on this particular hard drive, yet historically no backups have ever run to this new hard drive. Yet, they are taking up almost an entire Terabyte by themselves. Plus a system image is residing on here when I was told by Norton support that Norton 360 cannot do a system image backup to an external hard drive such as the one I am using.
I asked to speak to someone that speaks better English and the Norton phone agent wouldn't let me. How can I find clear, English-speaking support to help diagnose my issue and help me understand what these backup files are?