I upgraded NIS 2009 to NIS 2010 last night on my Vista system. The upgrade went perfectly and everything was working. When I started the PC this morning, the NIS gadget showed the normal green SECURE. A few minutes later it changed to red and One Click opened a window saying that it was Checking for Updates.
After One Click reached 100%, it showed the message "Checking your connection" followed by the message "We are unable to communicate with one of our servers. Would you like to attempt to correct this problem by releasing and renewing your IP settings." It provided YES and NO boxes. No matter which option I selected One Click kept looping back to the same message.
I have reviewed the One Click messages on the forum, but none of them match what I am seeing in NIS 2010. I have been running the 2010 beta on my Windows 7 partition and had no problems. Any idea how to fix this?
Thanks Morac, but in my case I don't believe it's ISP related. I'm in Greensboro, NC and use Road Runner and can get to any other site I try. I will try the "uninstall and reinstall" option this morning and let the group know if that works. However, I don't have much confidence that it will do anything except take some of my time. I've used NIS since it was first released and have never had this type of issue before.
Do you know if NIS is still working if the gadget shows "At Risk"? If so, then I can just ignore the problem until Symantec finds and fixes it. If it stops working I'll have to go back to NIS 2009... not a good choice.
Anyway, thanks again for taking the time to reply.
Thanks Morac, but in my case I don't believe it's ISP related. I'm in Greensboro, NC and use Road Runner and can get to any other site I try. I will try the "uninstall and reinstall" option this morning and let the group know if that works. However, I don't have much confidence that it will do anything except take some of my time. I've used NIS since it was first released and have never had this type of issue before.
Do you know if NIS is still working if the gadget shows "At Risk"? If so, then I can just ignore the problem until Symantec finds and fixes it. If it stops working I'll have to go back to NIS 2009... not a good choice.
Anyway, thanks again for taking the time to reply.
Les (EsieB is what my wife calls me )
I've backtracked on the cause being ISP related and I now believe it to be server related, though for whatever reason the One Click Support failure affects some people and not others.
I"m not seeing the "At Risk" thing, but normally it's not a good sign. The One Click Support would probably be able to fix the "At Risk" issue, if it was working correctly. Since it's not you can try opening the Main NIS 2010 window. It should tell you why it thinks it is at risk and you might be able to manually fix it depending on what it is. You're probably better off just doing the uninstall and reinstall and hopefully that will remove your "At Risk" issue. If not there's nothing you can really do until One Click Support starts working.
You manually contact support by going to this link, but they'll most likely want to take control of your computer and then try to use One Click Support (which won't work). It would be nice to get more case numbers for One Click Suport not working though. I already filed that as a problem.
I had a similar At RIsk / One Click experience this morning too and it related to activation I suspect and could not fix it. SInce it recomended using Norton Removal Tool for a complete removal and reinstall I postponed action and nothing seems wrong.
I did learn today in another context that for some of these At Risk reports in NIS 2010 you can look on the main interface where the configuration is dealt with and right mouse click on the " i " which I thought was for "Information" since that is the International standard usage and tell it to ignore the red flag. If you do this the Fix Now goes away ....
Well, I went back to the basics and uninstalled NIS 2010 using the Norton Removal Tool. I ran it twice and then ran CCleaner to see if it found any entries in the register that weren't cleaned up... it didn't. After that, I re-downloaded NIS 2010 and re-installed it. So far, cross my fingers, it has stayed SECURE. I haven't tried to manually run One Click (don't want to temp fate). So, at least for now, everything is working OK. Since it appears to be working OK now, I think I will just leave well enough alone.
Thanks for the suggestions, I might need them tomorrow.
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