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I have this happening as well on one of the 3 PC’s. The others don’t come up with this error message.
Your machine might be configured to block ActiveX controls and prevent One Click Support from working.
What version of Norton and what OS are you running? On XP, you could look at Control Panel / Internet Options / Security to see what your settings are. If the setting is "Custom Level", you can click on the Custom Level button and look at all of the ActiveX-related settings.
I have reverted back to NIS208 on the other two machines due to the problems I am encountering.
This is another sporadic problem which now seems to have mysteriously gone away. Running Vista Ultimate SP1.
Tonight's problem (besides the hard reset when desktop loads and I go online) was that I ran LiveUpdate. One download failed, clicked on the Tech Support link and a couple things loaded and then froze. Another hard reset had to be done.
Dell XPS M1710.
Hi,
I have the same problem - but in NIS 2009. Ok, MY system restore is running..but..it can't be mentioned to turn them off, lol? What, if I screwed my system up, e.g. if I'm installing wrong drivers and I've got NO system restore, yeah, then you have a lot of work - for nothing.
But even if it woul be turned off - like it does @ your pc - there seems to be no solution for this problem.
At Rokop Security has been a thread also, but there nobody could say, what to do, do fix the problem.
It woul be great, if any well known user or a symantec employee could help us both.
I ran a support session today to see if everything was okay,it came back with:-
The fix that One Click does is to run the Intelligent Updater.
All my definitions appear up to date though before the Intelligent Updater runs
Mhm…lol. Mine are completely up to date, too. The automatic LiveUpdate and the regurlarly updates are both on…mhm, very confusing.I think, somebody should call the support 
I have the same problem. Could anybody explain this bug?
What does it mean?
We don't get the updates in time?
We don't get the correct updates?
We don't get any updates?
... greetings from Germany
Rainman
I also have 360 V3 installed on a Vista Laptop and I have never had this error on that machine
Rob_N
I got 360v3 installed on my vista OS without any of the problem that u guys has, as for vista Windows System Restore is running automatically and will create a restore point by its own and you can't turn it off too this is set by microsoft. you need some configuration if you want to turn it off but i don't really recommend it, just delete the previous restore point and create one latest point if you want to free some of your disk space up and also try run the support session see whether is the restore point causes the problem cos i always delete my previous restore point to gain more disk space. If still cant i think you should try this Step 1. go to your control panel/classic view/symantec live update/ open it then general tap look for error support level, change to ENHANCED click ok Step2. Click Start> Run
In the Run dialogue box, type luall and then click OK and run the update, if the problem unsolve try to wait for 1 to 2 day then run live update again. if the problem solved go back to step 1 and turn error support level back to off. hope this helps!
Last hope is to removed all previous norton products by using norton removal tool @ http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 then reinstall your norton product again by running as an administrator. hope this helps too!
Did you ever announce this issue to the official support?
I did it last week. I gave my report to the support in Frankfurt and they sent it up to the european developteam in Ireland. Now I'm very curious.
... btw: The update-counter doesn't continued after 1 hour. And the virus- spywaredefinition aren't "uptodate". I hope they are among each other in close connection.
Rainman
Ok, I think, someone didn't understand my - or should I say our - problem.
The definitions in MY Norton 2009 Internet Security are COMPLETELY up to date. The automatic update runs fine, as I can see in this nice little blue dialog box. (Don't know, if you can see this one in 360, too)
But the one-click-support does find - even today - that my 'Incorrect definition Updates Settings' have been fixed.
How could this happen? What settings are mentioned here?
Oh, I noticed, that Norton without anything to say, I've just found it through pure randomness...NORTON kills all my old restore points! **bleep**!
I wondered so much, why TuneUp 2009 didn't found them anymore, as I wanted to wipe free disk space...no surprise, if they all get 'fixed', how Norton would say, huh?
What if somebody really need this **bleep** restore points, maybe one from the last week? And there is no one left, because Norton did a nice 'clean up' ?
Do you have the disk defragmentation turned ON in N360 settings?
The_german_user
hi there, i dont understand what u trying to say, u said "in NIS 2009. Ok, MY system restore is running..but..it can't be mentioned to turn them off, lol? What, if I screwed my system up, e.g. if I'm installing wrong drivers and I've got NO system restore, yeah, then you have a lot of work - for nothing". As i already said earlier you can't turn system restore off it will create checked point on certain time the only thing you can do is to delete previous restore point and keep the latest and i don't think NIS2009 will kill all your restore point too cos i had NIS2009 on my other vista OS running and nothing like what u said happen and i use tuneup2009 too, tuneup 2009 clean up disk space function will delete all your restore point or did you deleted your restore point by any Schedule automatic cleanup and you don't even know. so please check your tuneup2009 or any other optimizing program like iolo system mechanic that got this function. see picture.
Hi,
I've just heard, that the in windows itself implented Disc Clean-Up Tool maybe delete the restore points?
The_german_user
Yes bro, windows disk cleanup will delete your restore point if you has click on clean up restore point.
If you people want to know how to turn off or on system restore point on vista please let me know i'll like to help you people how to configure it.
Hi,
This error message sounds like something from the old 3035,6 and 3035,12 error I had on my NIS07
you should check the registry values for
HKLM\SYSTEM\CurrentControlSet\Services\NAVENG\imagepath
and
HKLM\SYSTEM\CurrentControlSet\Services\NAVEX15\imagepath
to check that they are not corrupted.
EDIT:
Just for reference: the NIS07 errors where fixed by running intelligent updater. you can try to download it and see if it changes the registry
Then run One-click support and se if they change anything in the registry keys.
Defragmentation of the disk can also cause you to lose your Restore points (under Vista) IF you have VSS running and the defrag utility does not take that into account. This is a known problem to Microsoft (see MS KB312067 ). All I’m saying is that the defrag in N360 may have caused the problem; can you chacke to see if this has run yet?
All,
It seems this thread is going to two different topics. The original topic should have been solved with this fix we released yesterday - http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=10871
Let me know if this corrects the original issue posted on this thread.