we have 3 children linked to different devices. One of them has vanished (milly) but not totally. When I create a new child to monitor, it lists a blank user as connected to the devices used by Milly, and doesn't let me connect the newly created child with the devices (see attached pdf).
These devices are still monitoring (on the device) but I can't get any info on them when I login to Norton (and I used to for Milly and still do for the other children).
What should I do?
cheers
Rohan