I am unable to activate my existing Online backup. I have followed the steps to activate the online backup, even thought it has been working fine until late October. When I access the backup via the online site I am prompted the my key which I enter, but it is rejected. The Site show my last backup was in 2010. Who can I talk to to activate my back-up?
jkamilla wrote:I am unable to activate my existing Online backup. I have followed the steps to activate the online backup, even thought it has been working fine until late October. When I access the backup via the online site I am prompted the my key which I enter, but it is rejected. The Site show my last backup was in 2010. Who can I talk to to activate my back-up?
Log into your Norton Account, and check you are entering the correct key for your current subscription.
If that does not help, you can contact Support via online chat. They are very helpfull with subscription issues. You will find them here www.norton.com/chat
Please let us know what happens.