can someone PLEASE tell me how to purge default sets that are online. I have three sets for one computer and the instructions say to choose the computer you want to purge in the actions list then click purge. NOW THE PROBLEM IS in the list there is no PURGE LISTED. It ask you if you want to download and a couple of other options but, it will not let you purge that computer backup because, it calls it a default set. How many default sets does one computer need? HELP PLEASE it is using up all my space online and now if I cannot get rid of atleast two of the default sets I will have to purchase more space and I don't need THREE default sets.
I followed your instructions & I was able to the locate the files, thanks. I began the restore but after it saying initialising it then said receiving files progress 0.0%. It doesn't however move off 0.0%.
I've bought a new laptop & installed Norton 360 & again followed your instructions but the same happens again in that the progress of the restore does not move off 0.0%
Please read the sticky on the top of the forum on how restore works. Best thing to do, after reading that, is start the restore and leave it alone. It is working but just not giving you an update since its still processing server side.