When I tried to calculate the next backup by Norton Online Backup it said my computer was offline, even though it is actually online. The icon shows a blue arrow, which is supposed to mean that the backup is in progress. I tried to connect with the online chat, but the system apparently got stuck in "installing support software." Any suggestions? Thanks.
When I tried to calculate the next backup by Norton Online Backup it said my computer was offline, even though it is actually online. The icon shows a blue arrow, which is supposed to mean that the backup is in progress. I tried to connect with the online chat, but the system apparently got stuck in "installing support software." Any suggestions? Thanks.
Thanks for the suggestions. The problem resolved itself when I turned off the computer and turned it back on again for the second or third time. Part of the Norton Online Backup must not have loaded properly. I did check Internet Explorer, and "Wofk Offline" was not enabled.