Online Backup says Insufficient Space but I don't think so

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1

Hi Everyone

I am new to this product (still on trial), so maybe I just don't underatnd how it does its calculations. Bear with me.

 

I have my backup scheduled for daily overnight (3am) and this morning when I logged in to the PC I got the pop up message telling me that my backup had failed beacuse the total size of the files selected for backup is larger than the available storage in my account.

 

I log in to my account and see that I am using 979Mb of an available 5Gb.

 

I use the "Calculate Storage" feature and get confirmation that I have enough space. 11 files total size 969Mb.

 

I return to my desktop and right click Norton Backup and choose "BackUp Now". The backup completes successfully. I did not remove any folders or files from the schedule.

 

What am I missing here?

 

Thanks!

 

Mike

 

 

2

Hi Everyone

I am new to this product (still on trial), so maybe I just don't underatnd how it does its calculations. Bear with me.

 

I have my backup scheduled for daily overnight (3am) and this morning when I logged in to the PC I got the pop up message telling me that my backup had failed beacuse the total size of the files selected for backup is larger than the available storage in my account.

 

I log in to my account and see that I am using 979Mb of an available 5Gb.

 

I use the "Calculate Storage" feature and get confirmation that I have enough space. 11 files total size 969Mb.

 

I return to my desktop and right click Norton Backup and choose "BackUp Now". The backup completes successfully. I did not remove any folders or files from the schedule.

 

What am I missing here?

 

Thanks!

 

Mike