Online Backup

I use Quickbooks in which I had a free backup service but I had to reinstall system software and therefore to backup software as well. When I went to do a backup the service gave me an error "LA4104: Invalid data format 4". I went to quickbook site but found out that somehow, according to them the software thinks I am setting up on a second machine which I am not and that to contact them about this was going to cost. Went to find the people that owned the backup software and found that Norton now owned it but they are looking for a product key if they are going to help. I don't have a key. So I can't even find out what the deal is between Quickbooks and Norton or if it even still exists.

 

This forum is the only place I found I could go without paying someone for the information, hope there is someone that can.

 

Bob