Online Family BUGS & Enhancement Requests

Hello,
I am new to online family, so please advise if this is NOT the proper place to log BUGS and Enhancement requests, but here are some bugs that I have encournterd / would like enhancements, if possible:

BUGS:
1) getting the following message: "Logged out of machine", but i know that this is when someone has logged INTO the machine, not logged out of the machine
2) do NOT get the "Logged out of machine" message when someone actually logs out of the machine
3) getting the following message: "NSM Service is not running"...not sure what this means, or what to do about it...
4) sometimes online family does not start up when the pc is started
5) getting the following messages:
"Norton Safety Minder has been disconnected. Monitoring unavailable. "
"Norton Safety Minder is not running "
Online family is installed on an XP windows based PC, and the only people logging on have a "limited" access XP id, without parental control access, so they
could not possibly be disabling Safety minder....and when I look, it is running, cause the pawprint icon in in the lower right hand corner (most of the time)

Enhancements:
1) 10 PC limit: would like an exception to this limit to at least 11...please
2) would like day of week (i.e, Mon, etc.) added to date timestamp
3) when on the Activity screen, would like the following additional filters ("show activity for" dropdown):
a) ability to filter on specific website or keyword
b) ability to filter on specific date
c) ability to filter on specific category
4) would like the ability for someone else besides the administrator to be able to view the non-errors, but without having the access to change any of the
settings...right now, the only way to see all activity is to logon to online family, but they you also have the ability to make setting changes....and the "Share" option is
not as user friendly...so either create a way to have someone be able to logon without having "edit" access or create reports or ?....
5) would like categories to be further finetuned...i.e, Shopping or Business to be furtner defined as the TYPE of shopping or business...ie) Apparel, Appliances,
Electronics, Accessories, Auto, etc...because some Shopping / Businesses could be allowed, but others are NOT...
6) online reports so that can more easily view activity....

 

7) would like the ability to copy one child's settings when creating a new one...for example....spent a lot of time adding specific blocked websites to one child's profile, and would have liked to have just copied those settings when creating a new child, instead of having to rekey them all over again...

8) would also like the ability that when adding new blocked websites...etc, that you are asked if also want to add that same new setting to other child's profiles...or be able to select which child's to auto add to...

 

9) would also like the ability to be notified if a category request has been changed....becuase in the meantime, i would allow the website until the category is changed, once changed, i would want to remove the specified allowed website...for cleanup purposes...

Message Edited by KLO on 01-05-2010 12:32 PM
Message Edited by KLO on 01-05-2010 12:40 PM

Hello,
I am new to online family, so please advise if this is NOT the proper place to log BUGS and Enhancement requests, but here are some bugs that I have encournterd / would like enhancements, if possible:

BUGS:
1) getting the following message: "Logged out of machine", but i know that this is when someone has logged INTO the machine, not logged out of the machine
2) do NOT get the "Logged out of machine" message when someone actually logs out of the machine
3) getting the following message: "NSM Service is not running"...not sure what this means, or what to do about it...
4) sometimes online family does not start up when the pc is started
5) getting the following messages:
"Norton Safety Minder has been disconnected. Monitoring unavailable. "
"Norton Safety Minder is not running "
Online family is installed on an XP windows based PC, and the only people logging on have a "limited" access XP id, without parental control access, so they
could not possibly be disabling Safety minder....and when I look, it is running, cause the pawprint icon in in the lower right hand corner (most of the time)

Enhancements:
1) 10 PC limit: would like an exception to this limit to at least 11...please
2) would like day of week (i.e, Mon, etc.) added to date timestamp
3) when on the Activity screen, would like the following additional filters ("show activity for" dropdown):
a) ability to filter on specific website or keyword
b) ability to filter on specific date
c) ability to filter on specific category
4) would like the ability for someone else besides the administrator to be able to view the non-errors, but without having the access to change any of the
settings...right now, the only way to see all activity is to logon to online family, but they you also have the ability to make setting changes....and the "Share" option is
not as user friendly...so either create a way to have someone be able to logon without having "edit" access or create reports or ?....
5) would like categories to be further finetuned...i.e, Shopping or Business to be furtner defined as the TYPE of shopping or business...ie) Apparel, Appliances,
Electronics, Accessories, Auto, etc...because some Shopping / Businesses could be allowed, but others are NOT...
6) online reports so that can more easily view activity....

 

7) would like the ability to copy one child's settings when creating a new one...for example....spent a lot of time adding specific blocked websites to one child's profile, and would have liked to have just copied those settings when creating a new child, instead of having to rekey them all over again...

8) would also like the ability that when adding new blocked websites...etc, that you are asked if also want to add that same new setting to other child's profiles...or be able to select which child's to auto add to...

 

9) would also like the ability to be notified if a category request has been changed....becuase in the meantime, i would allow the website until the category is changed, once changed, i would want to remove the specified allowed website...for cleanup purposes...

Message Edited by KLO on 01-05-2010 12:32 PM
Message Edited by KLO on 01-05-2010 12:40 PM

Hi Katie,

 

Thanks for your quick response...please find my additional info below...

 

Bugs:

 

Katie:  Please make sure you're on the latest Norton Safety Minder 1.2.0.39 (Right click on the NSM icon, a dog paw in the system tray and select About Norton Safety Minder).  You can download it from the Download link on the OnlineFamily.Norton login page.

 

KLO:  I checked, and i am def on the latest version of Safety Minder...

 

 

Enhancements:

 

Katie: 1) Could you tell us why users normally need to use more than 10 PCs in a household, so I can put your request to our enhancement list?

 

KLO:  i am the only techie savvy person in family, and am monitoring more than one household!!!

 

 

Katie: 6) Please give us some details on what kind of reports you want to see or are you talking about the reports from 5?

 

KLO:  reports....hmmm...didn't think it out completely, but maybe a report to

    -identify most active website per person

    -most active category per person

    -report by person per day / month

    -list of questionable activty per person per specified time period...

    -??? i need to use it more, to be able to come up with better reports...

 

KLO,

 

Thanks for the update. 

 

Bugs: 

Could you uninstall/reinstall Norton Safety Minder to see it corrects the issue that NSM is not active sometimes?  If it still doesn't help, I would be more than happy to setup a remote desktop access session with you.

 

For the Enhancements allowing more 10 PCs for one household, I'll pass your request to our development team.  In the meanwhile, you can create multiple OnlineFamily.Norton accounts (using different email addresses for different OF.N accounts).  Let's say you need to monitor 15 kids, and you can create two OF.N accounts. One account has 10 PCs and the other has 5 PCs.

 

Thanks,

Katie

Katie,

 

Thanks for the advice....i will try to uninstall & reinstall Online Famliy and see if that fixes the problem.

 

for the 10 PC limit, i didn't get a chance to further elaborate yesterday, but in addition to monitoring PCs for several family member households (my brother's & sister's kids pc's, )....i also monitor several PCs for a small family run business.  In prior versions of Norton that were previously on these business PCs, i had installed & used the Parental Controls Add-On Pack, but when i just recently upgraded to NIS 2010, it was recommended to me to use Online Family instead....so after reading up on it, it seemed to be perfect that I & the manager could get notifications & could monitor the websites that the employees were using without having to physically be there since I am not at that location all the time....the only downside is the Parent / Child terminology that comes up for these small business pcs...If the intall version of Parental Controls uses this same Notification / remove access...plesae advise & I will change over to that, but in the meantime, i will use your recommendation of another id...but now that i have been using it, i am getting more requests from my family members for their pcs to be monitored, so i would need more than 11 !....

 

I also have some additional BUGS

 

B6)  got the following message:

        1/5/10 6:09 PM : Norton Safety Minder is not running [pc name]

       however, when i look at the pc, the paw icon is def there in the taskbar & i am getting activity for that pc...

 

B7) got the following message:

       1/6/10 11:02 AM : Norton Safety Minder has been disconnected. Monitoring unavailable. [pc name]

      however, when i look at the pc, the paw icon is def there in the taskbar & i am getting activity for that pc

 

B8)  got the following message:

        1/6/10 11:11 AM : A computer has been started in safe mode [pc name]

      i'm not sure why this pc was started in safe mode, but does this mean that safety minder is no longer working in safe mode?? 

i also have an additional Enhancement request:

 

E10)  i had previously requested a notification when my request to change a website's category has been changed, but in addition, i would like the following:

          when a website is mis-categorized and is blocked as a result, i do the following:

             a)  allow that website

             b) send a reqeuest to chagne the category

         it woudl be good that when i look in the Allow list of websites, that somehow i could easily see the category for that website....cause if i then see that it was chagned from a category that i want blocked to a category that is ok, then i would like to remove it from the allow list, and just let it be allowed as a result of the allowed category, which is easier to maintain....

KLO,

 

Thanks for the additional information.  Our QA team and development team are able to reproduce the first two bugs you reported and work on them.

 

Thanks,

Katie