ONline family constantly says my sons has used all his time, even when he hasn't

I have been getting emails for a while saying that Online Family on my son's PC has been disabled, so a few days ago I uninstalled it and the reinstalled it. Ever since then as soon as he logs in it tells him he is out of time. I have now taken off the time rustication on his account completely, but it makes no difference. I have reinstalled again. restated all the PCs etc etc. Any ideas?

HI PaulHerbert,

 

Have you got a chance to follow "vinchants" suggestions and uninstall/reinstall Norton Safety Minder?  How is everything going now?

 

 

Thanks,

Katie

I have been getting emails for a while saying that Online Family on my son's PC has been disabled, so a few days ago I uninstalled it and the reinstalled it. Ever since then as soon as he logs in it tells him he is out of time. I have now taken off the time rustication on his account completely, but it makes no difference. I have reinstalled again. restated all the PCs etc etc. Any ideas?