Online Family, Norton 360, and Encryption Password Issues

I am setting up a new computer.  I installed Norton 360 v3.0.0.135.  I also have the Norton Online Family active.  Every time we “switch users”, the connection is attempted to my wireless internet.  Unfortunately, 9 times out of 10, I have to re-enter my router’s password to successfully connect to internet.  I am wondering if there is something in “conflict”.  It also doesn’t seem to matter if I am logged onto my PC as the administrator vs. one of the users.  I’ve tried turning the windows parental controls off but that doesn’t seem to help.  Any ideas?