Online Family not pulling new activity

I'm monitoring two computers for my kids.  One refreshes activity ok and the other one has been saying "no activity for 7 days" for two weekss now, even though I know she's used her computer.  It looks like it's trying to pull new information for a second and then defaults back to the "no activity" message.  I checked the profile and it was it's monitoring both the same

 

any ideas? 

I see this same issue. I monitor two PCs, a Windows Vista system that is reporting fine and a Mac Powerbook that says no activty last 14 days even though I have seen our boy using the web...what;s up with that??

Hi pwscott61,

 

Are you saying you can see all the activities from both the Mac Powerbook and Windows Vista when viewing online on Windows Vista, but don't see the same activities online on Mac?

 

Thanks,

Katie

I'm monitoring two computers for my kids.  One refreshes activity ok and the other one has been saying "no activity for 7 days" for two weekss now, even though I know she's used her computer.  It looks like it's trying to pull new information for a second and then defaults back to the "no activity" message.  I checked the profile and it was it's monitoring both the same

 

any ideas?