I had used the Settings to monitor my children's IM activity. They use Firefox 3.6 with Yahoo and Google email embedded IM. I am only monitoring, not blocking. Somehow Norton Online is not able to track their IM activity. (It is able to track other functions like Website use and block unallowed websites etc.)
Can you please help? I have been through this message board and ensured that my Settings are correct.
Thank you
PAmd