I've read all the posts on just reinstalling the product to get the framework but its not working. I had it on this computer until a power outage. When I got my computer up and running the whole online family program was gone. So I tried to reinstall, its still saying I need the framework. I can't get it to install. I get that same message everytime and I've tried for over an hour. I tried to uninstall but its not even in my program list. Could someone please help me on this? I'm very frustrated.