Online Norton no longer recognizes my email address

I have been getting regular updates from OnlineNorton.  however, when I try to log in using the email address that Online Norton is using to send me updates, I get an error saying that that email is not valid.  What’s going on and how can I access my account?

Hi jaychang,

 

I just tried myself and it worked for me.  Are you trying to login from this page https://onlinefamily.norton.com/familysafety/loginStart.fs ?

 

Thanks,

Katie