ONLINE ORDER CHARGED BUT NEVER SENT OR ACKNOWLEDGED

i purchased online on 12/4 for mail delivery, which was charged to my credit card on 12/4. i have not received the software or any notification and i sent an unanswered email.  the credit card charge info says the following:

 

[Removed]

 

how can i track this down and get the software mailed to me?  help appreciated

 

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Message Edited by shannons on 12-17-2009 03:25 PM