How is "online storage" protected?? Thanks...
vinjosau wrote:I'm using Norton Online Backup 2
I am backing up just 753 files - 827.62MB.
However in doingso, I read that I have used 29.67GB of my quota.
How can this be?
Vincent
HI Vincent
Contact Customer Support and they should be able to help sort this out for you.
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs
Symantec seems to have an issue with NOBU. I've found several threads here in the forum.
I have the same problem: i've removed and purged everything, but still 27 GB are showing as used. I lost more than 2 hours today with online chat, 2 technicians tried several (curious) things on my pc but couldn not fix the problem.
They told me now, that the will forward to engineering for fixing my account issue.
But it's still annoying, that online support can not fix the problem directly and also that this problem seems to happen at all.
renatorichina wrote:Symantec seems to have an issue with NOBU. I've found several threads here in the forum.
I have the same problem: i've removed and purged everything, but still 27 GB are showing as used. I lost more than 2 hours today with online chat, 2 technicians tried several (curious) things on my pc but couldn not fix the problem.
They told me now, that the will forward to engineering for fixing my account issue.
But it's still annoying, that online support can not fix the problem directly and also that this problem seems to happen at all.
HI renatorichina
I am sorry that it is not being resolved quicker for you but Customer Support have done the correct thing in referring it to the engineering team since they feel there is a technical issue that needsd their attention. Thanks for your kind patience while this is attended to.