OnlineFamily.Norton web interface bug

I have used the system to help protect and monitor my kids for a few months and it works without errors, but there is a bug that needs to be fixed that causes confusion and frustration. Here are the steps to reproduce:

 

1) Under the Activity section, select a child icon, then click on one of the tabs such as All Activity, Web, or Search, then under the Show Activity For dropdown select Last 7 Days or Last 14 Days.

 

2) If there is known questionable activity for the week or more selected, click the checkbox Show Questionable Activity Only.

 

3) If the checkbox is not checked, and the current page has a red item, it will display correctly. However, if the page does not have a red item, notice it shows "No activity for the Last 7 Days" and no red items are visible, even though some do exist.

 

This behavior is a bug, for if red items exist on subsequent pages they are only visible when clicking the Next > link repeatedly until that item is returned for the current page. It seems that the rows that are not red for the current page are simply being hidden or not returned to display.

 

If the time period selected is for 7 Days, the page should display a list of all (red) items with their respective dates/times within the selected time frame. My children use the internet heavily sometimes and there can be many pages to review. It is very frustrating that I have to keep clicking Next > in the lower right of the page window even though the checkbox is selected. Please fix this asap and post a new version with this fix.

 

Message Edited by swainner on 07-25-2009 11:27 AM

Hi swainner,

 

Thank you for reporting us this issue.

 

I apologize for the inconvenience caused. Please note that I have been able to reproduce this issue following the steps provided by you and I have reported it to our engineering team for further investigation and a possible fix.

 

You will be posted here on any further development in this regard.

 

Regards,

 

Syed

SQA Specialist

 

Message Edited by Syed on 07-26-2009 09:00 PM