Options in three dots menu not working when UI language other than English

[User37610]

Using the app in a language other than English (tested with French and German) and going to the Logins screen, when tapping any of the options (like “Add to favorites”, “Copy username”, “Copy password” etc.) in the three vertical dots menu of any entry, nothing happens. When changing the app language to English, the options fulfil their purpose, i.e. add the item to favorites, copy the password or username into the clipboard etc. It seems like the functional code that shouldn’t have been translated has been translated and therefore doesn’t work anymore when the UI language is one other than English.

Product & version number: Norton Password Manager for Android, v. 8.8.9.4007 (newest version)

OS details: Fairphone 4

What is the error message you are seeing? No error messages

If you have any supporting screenshots, please add them: The app doesn’t allow screenshots

[bjm]

@User37610

Using the app in a language other than English (tested with French and German) and going to the Logins screen, when tapping any of the options (like “Add to favorites”, “Copy username”, “Copy password” etc.) in the three vertical dots menu of any entry, nothing happens. When changing the app language to English, the options fulfil their purpose, i.e. add the item to favorites, copy the password or username into the clipboard etc. It seems like the functional code that shouldn’t have been translated has been translated and therefore doesn’t work anymore when the UI language is one other than English.
Product & version number: Norton Password Manager for Android, v. 8.8.9.4007 (newest version)
OS details: Fairphone 4

Hello @User37610
Curious, is your Fairphone 4 Android 15 (build FP4.QREL.15.19.2, released August 3, 2026)

Could you please confirm your current Android version? Go to Settings > About phone > Android version and let me know if it says 13 or 15 . This will help determine if the bug is tied to a specific OS version or purely the app update itself. Fairphone officially skipped Android 14 for the Fairphone 4.

Since this appears to be an undocumented localization bug in version 8.8.9.4007, your report provides critical data (specific OS version, language settings, and exact failure mode) that their quality assurance team needs to reproduce and fix the error.

Your detailed report will help expedite a hotfix, as isolated bugs like this often require user reproduction cases to be prioritized.

Available Support Channels for Free Users

1. Norton Community Forums : This is the primary and most active support channel for free users. You can post your issue (like the localization bug) in the “Password Manager” subforum. Norton moderators and product experts actively monitor these forums and escalate bugs to engineering.
2. Online Knowledge Base & Troubleshooting : Norton maintains extensive self-help articles and troubleshooting guides specifically for Password Manager on their website, accessible to all users.
3. In-App Feedback : The Android app includes a “Send Feedback” or “Help” option within the settings menu. This sends logs and details directly to Norton, which is crucial for reporting bugs like the one you found.
4. Limited Direct Contact : While 24/7 live chat and phone support are primarily reserved for paid subscribers.

Even without a paid subscription, reporting the French/German menu bug is vital. Norton uses data from free users to maintain the app’s reputation and functionality. A bug that breaks core features (like copying passwords) in major languages is considered critical and is often fixed rapidly once confirmed, regardless of the user’s payment status.

AI sourced content may make mistakes

[User37610]

Oh apologies for not mentioning: I’m on Android 15 (FP4.SREL.15.19.2), Security update from August 5, 2026.

[bjm]

Did you submit In-App Feedback?

We’ll try to call attention. No promises. No timeline.

[User37610]

Not yet. The in-app feedback form didn’t seem like a proper bug reporting channel, but if that is actually what the Norton team monitors/processes, I can of course submit it via the form too

[bjm]

@User37610

Not yet. The in-app feedback form didn’t seem like a proper bug reporting channel, but if that is actually what the Norton team monitors/processes, I can of course submit it via the form too

Hello @User37610

In-App Feedback: The Android app includes a “Feedback” or “Help” option within the settings menu. This sends logs and details directly to Norton, which is crucial for reporting bugs like the one you found.

Feedback → Submit
Help → Report An Issue → Submit

[User37610]

Thanks for the info, sorry for missing that part in the AI-generated content in your first reply. I have submitted the bug via the feedback form now, followed by another feedback that they should make that text input box a multiline input. Extremely frustrating having to horizontally scroll through a long single-line submission text to check it before sending it off…

Is it generally helpful to mention here in the forums when one has submitted feedback for a bug/enhancement request to make more users aware and that they should also send this feedback directly to Norton? I couldn’t see an issue tracking thread for the Password Manager on Android, but find the forums hard to navigate on mobile anyway.

[bjm]

@User37610

Is it generally helpful to mention here in the forums when one has submitted feedback for a bug/enhancement request to make more users aware and that they should also send this feedback directly to Norton?

Yes, it’s generally helpful to mention here in the forums – more eyes may likely be helpful.

Norton Community Forums: This is the primary and most active support channel for free users. You can post your comments in the “Password Manager” subforum. Norton moderators and product experts actively monitor these forums.