I am writing to formally request a re-evaluation of our website, https://www.erkaradyator.com.tr, https://erkaradyator.com.tr, and its associated subdomain, https://b4b.erkaradyator.com.tr. (Our b2b login page)
Our company, Erka Radyatör, is a legally registered and legitimate manufacturer of radiator systems based in Turkey. Our website is secured with a valid SSL certificate and serves as our official corporate presence. The subdomain (b4b.erkaradyator.com.tr) is a dedicated platform used exclusively for our B2B (Business-to-Business) sales and dealer transactions.
We believe the current classification or warning regarding our site is a false positive. We kindly ask you to review our domain and remove any restrictions to ensure our customers can access our services without interruption.
Note: after submitting dispute and waiting 48 business hours with no change.
Please contact official Norton Support and advise support that you’ve submitted dispute and waited 48 business hours. My understanding is…once you state that you have already submitted False Positive over the submission portal and waited 48 business hours…support agent shall take the URL and detection screenshot and advance the case.
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Submission Portal:Norton Submission Portal. This system is used for tracking false positive reports. Site Ownership: Ensure you have officially “claimed” your website within the Safe Web portal. Verified owners generally have access to a dashboard where they can see the status of their site and any pending disputes without relying solely on email notifications. 48 hours: Community suggests waiting 48 business hours. If the status of your site has not changed on the Safe Web public lookup after this time, it likely means the dispute is still in the queue or was not processed. Norton Support: If you haven’t received an email or a status change after 48 hours, contact official Norton Support directly. Explicitly tell the agent: “I have already submitted a site dispute via the Safe Web portal more than 48 hours ago and have received no email notification or status update.” This often prompts support to escalate the ticket manually.
