Outllook Closes on one message

Windows 7 Home Premium Service Pack 1; 6 GB;  64 bit OS; NIS 19.7.1.5

Last week I came across one email message from November 2011 ("# PACK MEDICINA #" is about all I can see) which closes Outlook 2010 when I try to access the message -- before I have time to mark it as junk and delete it.  This is the only message there's a problem with & I'm quite stumped.

 

Thanks!

 

Ted

Thanks, Dave!!!  I was able to find and delete the problematic message in safe mode.  As a side note for others, after deleting the message and exiting Outlook in safe mode, I restarted Outlook in "normal" mode;  did a keyword search and located the problem message which closed down Outlook.  That's when I realized that in safe mode the items in my Deleted Items folders were not deleted when exiting safe mode.  I restarted Outlook in "normal" mode again and then exited -- which permanently deleted the messages in my Deleted Items folders, including the targeted problem message.  GREAT Forum here -- Thanks, again!!!   Ted

You should also compact your folders to physically erase any messages that you have deleted.

Thanks!  Once I figure out how, I'll do that (I have Outlook 2010).

Unless Outlook is already set to compact automatically - and you have not been compacting regularly - you should backup your mail folders first.  There is a possibility of folder corruption, especially if compacting has been neglected for a lengthy time.

The user is running Outlook 2010

Yep, just corrected it.  Outlook should be compacting deleted messages automatically in the background.  I might still be inclined to manually compact the folders after backing up.  Better safe than sorry.

I haven't been able to locate an option to compact folders in my Outlook 2010.

See the following Microsoft KB article:

 

http://support.microsoft.com/kb/289987

Thanks!  After printing the article, I did a keyword search for *.ost (nothing found) and *.pst (my outlook files by email address) and then backed up the *.pst files.   I went offline and started Outlook 2010, and followed the compacting instructions for Outlook 2010 *.pst files on each of my email accounts.

 

Just to be sure I didn't miss anything, I began to follow the article's instructions for compacting the *.ost files and was unable to find any Microsoft Exchange Server reference -- thus, I assume that's something not used  by me.

 

Thanks again, to you and Dave for your insight and assistance!!!

 

Ted

You're welcome.

Windows 7 Home Premium Service Pack 1; 6 GB;  64 bit OS; NIS 19.7.1.5

Last week I came across one email message from November 2011 ("# PACK MEDICINA #" is about all I can see) which closes Outlook 2010 when I try to access the message -- before I have time to mark it as junk and delete it.  This is the only message there's a problem with & I'm quite stumped.

 

Thanks!

 

Ted