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Have you tried upgrading to the latest version of both Norton AntiVirus and the Add-on Pack?
http://www.symantec.com/newnav
The latest version might resolve the issues you have. Please let me know if this helps. Thanks!
I have just recovered from a fatal HDD Error. Having recovered my PC to it's original state. Windows XP with Office 2003 I then installed a new copy of Internet Security 2008.
I installed the Add on pack and all was well.
After about 24/36 hrs I opened Outlook and it reported a problem with the Norton Buttons.
I have been unable to identify how to re-instate these,
Any help appreciated.
Regards
I tried the fixed that was suggested but it did nothing for me. My Outlook 2003 and IE still are missing the buttons for Norton's....well IE old buttons were replaced with useless buttons to me. At this point I'm considering canceling Norton and getting another like McAfee..I have used Norton's for years and this is the worse update ever. I've had so many things going wrong or acting strange since the update. I was hoping for a fix to undo what has happened but seems this can't be done. Now I get all kind of spam in my inbox and can't mark it as spam, only as junk...which has nothing to do with Norton's rather is a built in feature of Outlook 2003. One of the new buttons on the IE toolbar called Phishing Protection On..what ever...makes my pages load slowly, has blocked one of the pages I used and gives no option to not block...just tells something along the Just line of the page has been sent for a report on the website and is now blocked... This is all too frustrating...
I would recommend contacting our Customer Support team through the product’s Help & Support link. Or you can visit the below site to contact our free Customer Support:
http://www.symantec.com/norton/support/selectproduct_ts.jsp
If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!
Regarding my last post, I have managed to re-instate the Outlook Spam Buttons through 'disabled Items' under 'about Outlook'.
Fingers crossed it remains stable.
Thanks
I don't have any disabled items in the About Outlook so I still can't get my buttons back. I hope it stays working for you, I know how big of a pain the missing buttons are.
I still have my Norton’s Anti Spam folder in the list of mail folders, but nothing is going into the Spam folder it so all email is going to my Inbox or the Outlook Junk mail, no option to select that it is spam is available…
Do you find a Norton toolbar in Outlook under extra --> trust center -->?
You should find it over here
In response to bsoyoung, try the following:
Open Outlook 2003.
On the Toolbar, select <HELP>
Then select <About Microsoft Office Outlook>
Then click on the button "Disabled Items"
That should solve your problem; hopefully!
allens_uk wrote:In response to bsoyoung, try the following:
Open Outlook 2003.
On the Toolbar, select <HELP>
Then select <About Microsoft Office Outlook>
Then click on the button "Disabled Items"
That should solve your problem; hopefully!
He allready told that this wasn't it. It would have been easy by the way
I looked under all options and even help and about...no toolbar for Nortons...i could not find anything called Extra or Trust Center in Outlook 2003. I deleted the non working Nortons folder and I think I'm going to uninstall Nortons then try reinstalling the older version and not update the product anymore. Once my subscription is done, I'll be done with Norton since they want to charge me for the troubles I'm having that is caused by their update....if I can't find the old version I'm going to be upset because I bought the renewal and I'm only a couple months or so into the renewal.
Everything was working great until the update....now it isn't.
I appreciate the suggestion, wish it would have worked for me...
I stumbled on this thread via Google. bsoyoung’s complaints/problems with Outlook 2003 and IE are EXACTLY the same as I’m having after downloading Norton’s latest “update” – my biggest complaint is that there’s no longer any anti-spam even though Norton’s anti-spam folder still appears – and there’s no longer any anti-spam toolbar so I have to use Outlook’s junk mail feature to reject unwanted e-mail senders. That being the case, who needs Norton for anti-spam?? Norton should fix this problem!!! but that’s probably wishful thinking. Norton shouldn’t forget that there are other products out there – McAfee is free to me because I have Comcast as my ISP but I chose and paid for Norton – but now I’m wondering why.
I'm replying to my own message with my fix to the "problem."
1. Uninstall Norton Internet Security and the two Live Update pieces of software using the Windows Control Panel Add/Remove utility.
2. Reinstall Norton Internet Security 2007 (fortunately I had the CD).
3. Let Live Update run to bring the newly-installed NIS current.
4. Go to the Norton website and download/install the Norton Add-on Pack for NIS 2007.
5. After restarting your computer, open Outlook 2003 and allow the integration of Norton Anti-Spam.
6. And, behold, everything's back the way you like it -- including the Norton Anti-Spam toolbar. And the phishing stuff in IE is gone.
The steps above wasted a lot of my time. Norton should have checked their "update" before releasing it.
Thank you rbryan1048 for letting me know how you fixed your issue, I will give this a try…I’ll let you know…I’m glad you found this post. Hopefully it helps me as well. Take care…Brenda
I do not have the cd for NIS 2007 but I do have my key for the product and with that being said, it downloaded the NIS 2008 so the IE buttons I had from the 2007, I guess are forever gone and replaced with the phishing and identity buttons...which I see no use for and now I can't allow popups in my website with Norton's because that button/option is gone. I work from home and sometimes Norton's blocks servers that I have to login too and the additional pages it opens and the only way around that was to go to the option that Norton had on my IE toolbar to select allow popups. IE has the option to block or allow, but the Nortons settings were sometimes still blocking....anyway....I did uninstall Nortons and the 2 live updates, downloaded again the NIS and then downloaded the Add-on pack, opened my Outlook 2003 and after about 10 minutes maybe a Nortons message appeared asking about intergration with Anti-Spam....I now have my buttons back in Outlook and all is well there....if they can just find a fix for the stupid phishing and identity to disappear...I have them hide but I need the other option/button back for popups...
thank you rbryan1048....I had uninstalled the Norton and download before, but I didn't remove the live updates the first time so nothing was changing in the Outlook....now all is well there. Have a nice day.
It looks like you're stuck with an interesting mix of Norton products, i.e., NIS 2008 along with the Add-on Pack. After this experience, at least we both know to not accept any Norton offers of further updates to NIS 2008. I was lucky to have the NIS 2007 CD so I was able to return to IE with Fraud Monitoring not Phishing. I had to "refresh" several computers and one of them resisted having the Live Update Notice removed and I had to download and use the Norton Software Removal Tool (which, incidentally, really sweeps a PC clean of any Norton stuff). Anyway, another lesson learned.
Roger