We have two users on our Vista Ultimate system. We've had it around 2 years now with no trouble with Outlook and Norton until around the start of December 2008 which is when I did the upgrade to the Norton 2009.
Many times when I log on now and run Outlook it does sends but then erors out on the Retrives with error code 0x80042108. So I have to log off and back on and everything is corrected. Then if I log off and my wife logas on to her session she also has to log off and then backup.
I've called for support and have done a ton of things, re-installing, etc. and finally gave up on the support lines.
So today I decided to see if it is Norton or Outlook that is causing the trouble. I Uninstalled Norton and then spent around a half hour logging on and off of the two user names we have, and running Outloo each time, and NO error occused. So I feel that I have it down to Norton being the cause. So I re-installed Norton and presto I'm back to having to Log on and off to use Outlook.
Am I missing something? I've checked all that I can think off. Help!
This error can also happen if you have SSL connection enabled with Norton program. Do you have configured the Outlook for Outgoing Server Requires Authentication? What are the Server Port Numbers used for SMTP and POP3? Do you have SSL checked for the POP and SMTP servers?
Apart from what Phil_D has suggested, disable the AntiSpam component from NIS 2009, then check whether you are getting any error.
We have two users on our Vista Ultimate system. We've had it around 2 years now with no trouble with Outlook and Norton until around the start of December 2008 which is when I did the upgrade to the Norton 2009.
Many times when I log on now and run Outlook it does sends but then erors out on the Retrives with error code 0x80042108. So I have to log off and back on and everything is corrected. Then if I log off and my wife logas on to her session she also has to log off and then backup.
I've called for support and have done a ton of things, re-installing, etc. and finally gave up on the support lines.
So today I decided to see if it is Norton or Outlook that is causing the trouble. I Uninstalled Norton and then spent around a half hour logging on and off of the two user names we have, and running Outloo each time, and NO error occused. So I feel that I have it down to Norton being the cause. So I re-installed Norton and presto I'm back to having to Log on and off to use Outlook.
Am I missing something? I've checked all that I can think off. Help!
Hmm, I've checked the Server ports in my local network and they were the same at the Norton layout except the IPv6 has an additional '%7', at the end, that is missing from the Norton address.
I did notice that my network is set to 'obtain an IPv6 address automatically' and the same with the IPv4 address. Where they automatically get the address I don't know?
When I look at the address's when I'm having the Outlook trouble I see that they are the same as when I'm not having the trouble.
Should I maybe hardcode the IPv4 and IPv6 addresses into the network?
Phil_D:
Outlook was set to 'auto' in Norton so I changed it to 'allow'. I havn't started testing it yet though. The support line had me do that last week though and there was no change. I'll let you know, you'll probably here me jumping up and down, if that works!!! :-)
By default, a Windows Vista client will configure its local IPv6 address based on what a local IPv6 router instructs it to do(mostly the DHCP server from your ISP). If you don't have a properly configured router in your environment, a Windows Vista client will not contact a DHCP server for an address even if the settings on the network interface are configured to "Obtain an IPv6 address automatically", but will instead automatically configure an address.
Can you confirm that you use Port 110 for incoming(POP3) and Port 25 for outgoing(SMTP)?
All of us want to hear the same "jumping up and down" from your side..
Looking at the ports in the Outlook address area I see that the POP3 has 110 and the SMTP has 25.
I also logged off and logged on to my wifes session and got the dreaded 0x80042108 and then logged off and rignt back on and Outlook worked fine. I then logged off and on to my session and had the same troubles.
Could it be the missing '%7' from the IPv6 address in the Norton system could be causing the trouble?
Do I even need the IPv6 connection?
Maybe Norton checked that IPv6 address and gets the error but when I log back on it checks only the IPv4 address which is correct?
Oh, I did change the Outlook in Norton from 'Auto' to 'Allow' and the error still happened.
Thanks!
Ken
Message Edited by OutLook-LookOut on 01-16-2009 08:18 AM
Did your problem get resolved? I have been experiencing the same thing since NIS 2009 was installed. It appears to be associated with the system going into 'sleep mode' and then being 'woken'. I have found that restarting Windows (Vista Ultimate) will resolve the problem - not that that is a desirable or a permanent solution.
No, I hate to say that I haven't gotten it cured yet. I hadn't tried the sleep mode to see if that also causes it on mine. So I just tried it a couple of times and my Outlook kept behaving just fine. On mine I don't believe it would occur if after I 'log-off' and the other user, my wife, hasn't logged on and off. Then when I Log on, after my wife has logged-off I have the trouble. These log-on and log-offs are just warm-starts. If I do a cold-start I don't believe I've ever had the trouble occur. So, we may be having similar trouble with a little different causes.
Inspecting my IPv4 and IPv6 addesses in my network and the Norton network everything is identical except the IPv6 address. The one on Nortons is two bytes shorter, the last two bytes are %7 so maybe the '%' is used as a delimiter by Norton truncates it when reaches the '%'??
Oh well, I'm getting use to checking my e-mail first and just logging back on when there is trouble.
Sometime it will hopefully be repaired wherever it is being caused.
I have an HP Touchsmart PC IQ770 with Vista Ultimate.
I'll let you know if I ever uncover the trouble! :-)
1. I didn't have AntiSpam on until some time this week when I turned it on and it locked itself into my Outlook 2007. But, the trouble still happened so I disabled it an hour or so later.
2. I couldn't remember if I'd tried disabling the outbound mail, I had tried the inbound. So I just tried it and still had the trouble. So I then disabled both the inbound and the outbound and still had the trouble.
3. I don't know where to find the 'Connector' in Outlook but looking in the 'Trust Center' I do see 5 Active Add-ins.
a. Microsoft Exchange Unified Messaging
b. Microsoft Office Sharepoint Server Colleague Import Add-in
c. Microsoft Outlook Mobile Service
d. Norton AntiSpam Outlook Plugin
e. Window Search E-mail Indexer
The Norton one says it's for 16.2.0.7. I don't know if why that is in Active status seeing as I disabled it the other day. I guess it just sits there in case I enable it?
Do you know why Norton has my IPv6 address in the Norton Network?
What it has for it has the last 2 bytes truncated from it.
Speaking to my ISP they said that they only use the IPv4. So I was thinking that maybe Norton uses the second address in the list sometimes, in my case when another user log-on after my wife logs-off, and that would diffidently be an invalid address and fits the description of the '0x80042108' error message?
I've always kept antispam off. But, trying to get it to work I did try with it on for a couple of hours(until it failed).
I can't see how a new account, in vista, would help seeing as it works fine unless I log off and my wife logs on and tries to get her mail which would then require her to log off and back on to get it to work.
Are you speaking about an account within the Norton system?
For the question on the IPv6 address, the % is just a scope ID and it doesn't mattter that the network map is displaying it without it.
Have you tried turning off the firewall and Intrusion Prevention features and seeing if that helps with the problem? (please remember to turn it back on!)
I did a quick google search for the error code and it looks like people without Norton products installed still run into the error. Some people have reported router issues, general internet connections breaking, etc...they can all cause this generic error.
Hmmm, so that would mean that me IPv6 address is in sync. But, as I mentioned a little earlier, I spoke to my ISP and they said that they just use the IPv4 addresses. In my systems network it says that my IPv6 is my "Link-local IPv6 Address" so should it even be in my Norton Network Address'? Over the last couple months I've tried about everything must I'm not 100% sure I tried turning 'Intrusion Prevention' off so I'll try that out.
I don't have a router any more and when I get the the error('0x80042108') Outlook has already sent mail out but it's when it 'retrieving' the mail coming in that it errors out.
Yes, Vista has the IPv6 stack installed by default. Your machine will have a linklocal ipv6 address (most likely FE80::....) and that is correct
To turn off Firewall or Intrusion Prevention, click on the Norton tray icon. You will see two toggles to the right-middle that say "Smart Firewall" and "Intrusion Prevention". You can toggle those to OFF and retry the Outlook connection again.
If the problem is only in retrieving mail, it is the POP3 connection that is having problems. Currently, is your Antispam feature ON or OFF?
Yeah, the Antispam is off. This '0x80042108' error doesn't occur very often if it's just me on the system during the day. But, if I log off, not a 'cold' reboot, and then my wife logs on to here account shel'' get the error and just has to do the 'warm' log off and log back on and everything is fine. (Until I want to log on, then I have to do the same :-) We've gotton pretty use to it but it will sure be nice when some upgrade corrects it.
It started happening after we did the Norton 2009 update but I also get Window Updates every month and I think there were some Office 2007 updates in December also.
I've done a lot of searching in the Office forums too. But, only found old ones.
I'll be trying that Infusion Off test a little later today. I can normally cuase it by loging onto my wifes account.
Well I just tried the 'Intrusion Prevention' being off and that also didn't remove the error. One thing that I did notice which I don't think I've mentioned in this mail is that the Norton Icon on the Vista gaget side of the screen has hour glass type circle going round and round. Like it's having trouble getting into a working queue or something. I've only seem that a few times though.
But, you never know that may have something to do with it, eh?
I am trying to fix the same problem on my parents computer. They are using Outlook 2007 and as mentioned above, disabling various parts of NIS didn't seem to fix the issue. Their ISP claimed that they have been getting a number of calls from people with the same problem seemingly related to anti-virus and their solution was to restart the computer, which did work. In this case there are several user accounts on the machine also and the computer is running nearly all the time for Windows Media Center recording and playback. It is nice to know that a full restart is not the only way to temporarily fix the problem. I hope someone out there is able to find a solution soon as it is a very frustrating problem.
Other than this particular problem NIS 2009 has been great. It is the first time in years that I have recommended Symantec for anti-virus. I am really impressed with the overall performance of the program although we probably would have stuck with our old anti-virus provider for the time being if I had known of this problem. Any new suggestions are appreciated. This is the only major problem that is standing in the way of an otherwise great product.
I couldn't agree with you more. NIS is nicest anti-virus software that I've ever used. I started using it a couple of years ago because the PC came with it installed. I also never had any trouble unlit the 2009 upgrade.
So, after over two months of signing on and off to get my e-mail and a lot of attempts to fix the retrieval error(0x80042108), I hate to say that I uninstalled NIS 2009 and installed a different system.
So, I can now 'retrieve' mail without any trouble. However, I'll keep looking at Norton and Outlook 2007 to see if they, who knows which one, have been able to get the condition corrected. If so I'd buy the new NIS 2010?? at that time.
Good luck to you on your attempts to uncover the trouble.
So glad that I stumbled across this thread. Setup new Dell tower with Vista SP1 last month and decided to go with Norton Antivirus 2009 (not the internet suite). Loaded Office 2007 with all updates. My wife's account uses Outlook 2007 for her email and, for a few weeks, have been fighting the issue noted in the subject line. I don't recall having this issue in the month of January. Seems to have started 203 weeks ago. Hard reboots have always worked. Logging off and back on to her account does not always work. The issue is sporadic and frustrating, to say the least. Happy to know that I am not alone, but saddened to read that this is associated with the Norton product. I have yet to contact Symantec and will do so. This product has performed well and I don't even know it is running since it uses so little resources. As others have stated, I hope a fix is provided quickly.
Please note that I even installed Outlook 2007 and installed the old Outlook 2003 with all MS updates and the issue was still present. Am back to Outlook 2007. Have others experienced this issue with Windows XP Home or Professional or is this only an issue with Vista?
