Sorry, my last post should have stated that this issue appeared to start about 2-3 weeks ago vs. 203 weeks ago.
Hi Kaz,
Glad you found it also. It lets me know that it's not just my PC that is causing it.
In searches I did in Outlook threads I did see old posts that were definitely on older operating systems.
Hopefully our posts here will help Norton inspect the possible cause.
If you find a cure please post it here so that it will spread the word. 
Thanks,
Ken
Kaz, Could you please check if Microsoft Office Outlook Connector is installed on your PC. If MS Office Outlook Connector is installed, it should be listed under the “Control Panel | Programs and Features” on Vista or under the “Control Panel | Add or Remove Programs” on XP. All symptoms are very similar to a known problem caused by the Microsoft Office Outlook Connector bug related to use of Windows Socket. We are working with Microsoft on this problem. Microsoft may release its fix on its own schedule. We are going to release a patch with a work around this problem very soon. Regards, Victor
Victor, MS Office Outlook Connector does not exist on the PC. I am familiar with it as I use it on my XP laptop with Outlook 2007 to download my Hotmail email.
However, I will offer that my wife syncs up her Outlook contacts and calendar to her Palm Centro cell phone so the computer does have the Palm Outook Conduit installed. This was installed shortly after I received the new computer. There have been no problems syncing the phone with Outlook so far. Thanks for your help and let me know if you need any additional information.
I wanted to provide some additional information from testing performed this morning. Still facing the issue noted in the subject line. Booted Vista desktop into Safe Boot with the Network option checked via MSCONFIG. Ran the computer for an hour and did not experience an Outlook 2007 issue at all. In fact, the computer was much more responsive without Norton and other services installed. Went back to operating the computer in normal operation (Norton and other services running) and experienced the Oulook retrieval error a few times within the next hour of operation.
I have also attempted, via MSCONFIG, to simply uncheck the Norton AntiVirus service in the Service tab, rebooted the computer, and ran the computer with no issue for the next hour. As was the case with the computer operating in Safe Boot mode, it was much more responsive and very fast.
In normal operation (Norton and other services running), I also tried opening up the Norton Antivirus program interface and turned off everything on the page (selected the 15 min. disable option) and the Outlook retrieval error was still an issue. I turned off:
- AntiVirus
- AntiSpyware
- Advanced Protection
- Intrusion Prevention
- Email/Message Scanning
I will be submitting another thread as the work above was primarily performed this morning between Citrix and myself as I use Citrix's Go To Assist and Go To Assist Express programs to remote connect to client computers and connecting to my Vista desktop (that has the Outook issue above) from my XP laptop was very painful the last 2 days in that the response from my Vista desktop was painfully slow. The Vista desktop was operating normally, but the transmission of screen changes to my XP laptop (opening docs, moving a Windows from one location to another, etc.) was extremely slow and in some cases I lost the connection. Working with Citrix and running the Vista desktop in either Safe Boot or disabling the Norton AV service resolved the issue.
It is clear to me now that there is a conflict issue between Outlook 2003 or 2007 and Norton 2009. I may need to resort to removing the Norton program to avoid further issues. Citrix noted that many of their issues are related to the client's Antivirus, Internet Security, or Firewall related issues.
Kaz,
What POP3 service do you use?
Here is the reason why I am asking this:
Some mail servers have some deviations from standards in their protocol support. In some cases that potentially could cause problems similar to this. We have been fixing problems like that from time to time as they were discovered. Your information about your POP3 mail service may help us in fixing the problem.
Could you please provide your POP3 configuration. Please remove all personal information (your e-mail addresses, user id, etc.) from this configuration before posting it.
Thank you very much for your help,
Victor
Victor, thank you much for offering your assistance! Here is the info you requested. FYI, all 3 email ID's noted below expereince the Retrieval Error '0x80042108' issue at the same time. Either all 3 work fine or all 3 fail at the same time.
ISP: Verizon FIOS
Email: Verizon offerered a few options and I chose the Yahoo service. 2 email ID's are Verizon.net addresses via Yahoo service and 1 email ID is directly with Yahoo as follows:
POP3 Info:
Email ID 1 (verizon.net)
-------------------------------
Address: username1@verizon.net
Incoming mail server: incoming.yahoo.verizon.net
Outgoing mail server: outgoing.yahoo.verizon.net
Require login using SPA IS NOT CHECKED
Under More Settings: Outgoing Server tab - My Outgoing Server (SMTP) Requires Authentication IS CHECKED as well as Use
Same Settings As My Incoming Mail Server
Under More Settings: Advanced Tab - Incoming Server (POP3): Port 110 (This Server Requires an Encrypted Connection (SSL)
IS NOT CHECKED
Outgoing Server (SMTP): Port 25 (Use the following type of Encrypted Connection is NONE)
Email ID 2 (verizon.net)
-------------------------------
Same as Email ID 1 but for username2@verizon.net
Email ID 3 (yahoo.com)
-------------------------------
Same as Email ID 1, except for the following differences:
Address: username3@yahoo.com
Incoming mail server: pop.mail.yahoo.com
Outgoing mail server: smtp.mail.yahoo.com
Let me know if you need any additional info.
Kaz and Victor,
I have been having the same trouble with Optimum online and Outlook 2007
Sending completes with no error
Receiving reports error 0x80042108
Cold reboot is the only reliable way to fix.
Incoming mail server: mail.optonline.net
Outgoing mail server: mail.optonline.net
Outlook 2007 - Account Setting - Change E-mail Account - Under More Settings- Advanced Tab:
- Incoming Server (POP3): Port 110 (This Server Requires an Encrypted Connection (SSL) IS NOT CHECKED
- Outgoing Server (SMTP): Port 25 (Use the following type of Encrypted Connection is NONE)
A fix would be a good thing!
--
Windows Vista Ultimate SP1 / Norton NIS 2009
Our settings are basically the same. No SSL, no authentication on outgoing mail. Only difference is the servers: username@shaw.ca with outgiong and incoming mail going through shawmail.ss.shawcable.net (only accessible form within the ISP’s network).
Symantec, by any chance, does the rollout of v. 16.5.0.134 include a fix for the issue in the subject line? I wanted to add additional information for the Verizon ISP. According to the following link, "Verizon spokesman Clifford Lee said within the next few months, the company plans to shift to using Port 587 for e-mail originating on the Verizon network." I read other articles suggesting that port 587 is already active for Verizon ISP cusomters and was able to demonstrate this myself. Both of my wife's verizon.net email accounts successfully pulled in mail via port 587.
Kaz, the referenced error code can occur for a number of reasons. There is at least one fix in the 16.5 release for an issue that could cause this problem. Whether this fix addresses everybody in this thread's issues has yet to be seen.
Regarding port 587, if you receive this error when using that port, then the problem is almost certainly not related to Norton AntiVirus or Norton Internet Security since they don't monitor that port.
Reese, thanks for the prompt reply. Based on you input that Symantec does not monitor port 587, since I just recently changed my wife’s 2 Verizon accounts to port 587 yesterday and her lone Yahoo account remains at port 25, it will be interesting moving forward to see whether her Yahoo account only is impacted or not. I will provide feedback. Her Norton 2009 AV program as of this morning has not been upgraded yet to the newer version.
Hi,
I just wanted to chime in. This is the first topic online that I came across after what seemed like an endless fruitless search. We have a new PC that had NIS2009 trial installed. We liked NIS 2009's speed and user interface and wanted to subscribe to the service once the trial was close to ending but we're having the exact same issue the OP is having.
I literally spent hours on the phone with our ISP tech support (I originally thought this was ISP-related) and got no where. I then contacted Microsoft support for Office and had a great session where the tech support guy trouble shot everything under the moon related to Outlook 2007 but still no luck. He escalated my support ticket and the next day I got a call from a Microsoft support technician who basically came out and said that this is a known issue with Norton security products and suggested I uninstall NIS 2009. And sure enough as soon as we did, the problem was fixed.
I have since tried two other trial AV suites and while I still prefer Norton's Internet Security package, I've had no issues with the other packages. I really hope Symantec addresses this issue; obviously there's more than just a few of us having the exact same problem.
Have yet to receive the new Norton program update and still havng the issue noted in the subject line.
Kaz wrote:
Have yet to receive the new Norton program update and still havng the issue noted in the subject line.
Same here. Have a look at the other thread that I started and at the end I have a crude workaround that involves avoiding logging out from user accounts. Let me know if it works for you.
Edit: Disregard. That "workaround" stopped working for me.
Message Edited by ATC on 03-08-2009 09:55 PM
I have been receiving a similar intermittent error, but a different error code. I checked in Event Viewer and here is what I found:
Failed to determine if the store is in the crawl scope (error=0x8001010d).
My ISP is GoDaddy, and the incoming mail port is 25. I'm using Outlook 2007 SP1 on Vista Ultimate 64-bit SP1.
Any help would be greatly appreciated.
Thank You!
Jim R.
Hi All,
As Reese mentioned in his post, one of the possible causes for this problem has been fixed in the latest 16.5 update. This update is currently released in a controlled manner and we will have an annoucement posted in the forum as soon as the update is available for all.
Please report back in this thread, if you continue to have the same problem after getting the 16.5 update.
Thank you.
TomV
Norton Forums Moderator
Symantec Corporation
Hi Tom, I'm still patiently waiting for my update to take place as I continue to face the subject line issue multiple times per day. Only workarounds found are to either (1) log off and log back on again or (2) reboot the computer. Will you please provide some detail as to exactly what was fixed that may resolve this issue for some, hopefully all?
As noted in previous postings, preventing the NAV service from executing via deselecting in msconfig followed by reboot or starting the computer in safe boot mode resolves the issue pointing to NAV as the culprit or some other unknown interaction after NAV is installed.
Since I am having this issue in a repeated fashion and all solutions proposed by Symantec Tech Support (via email communication) have not resolved my issue (i.e., uninstall/reinstall Norton 2009 program, disable email check settings in the program), what options exist to have this pushed to my computer immediately? I am certainly happy to provide feedback within a few days after receiving the patch.
Thanks,
I just had the same error (first time ever) with v16.5.0.135 . Condition was Outlook open and had walked away to get some coffee. When I returned I noticed the notification that “Norton is performing background tasks” so I waited to see what would happen. The notification faded out in about three minutes later and everything seemed fine but when I went to send some email and got the same error on all three email accounts. Closed Outlook 2007 and reopened; this time email sending and receiving processed correctly. In checking the CPU Usage and times listed for Norton functions, I have determined that the process working in the background was the Insight Scan.
Just received my upgrade to v16.5.0.134 (norton 2009). Required a couple of reboots as other posters stated. Will monitor for a few days and report back whether subject line issue still exists.
One note of interest is that when Outlook 2007 was first open after the 2nd reboot, when accessing each of the 3 email accounts, Outlook paused with dialog boxes requesting passwords for each - all acocunts were setup to remember password. This continued again after closing and reopening Outlook a couple of times so I rebooted. No issue after reboot.
Message Edited by Kaz on 03-19-2009 04:49 PM