Outlook 2010 0x800CCC1A error caused by NIS

Norton Security | Norton Internet Security
1

I have Outlook 2010 and Norton Internet Security version 21.1.0.18.  I am on Verizon FiOS.

 

I consistently get a 0x800CCC1A error  " your server does not support the encryption type you have specified" when sending email.

 

Please note I am on Verizon FiOS email which specifies that SSL must be used on BOTH Ports 995 (POP) and 465 (SMTP) for email.  Also please note that everything is indeed setup correctly in the Outlook email parameters.

 

Therefore, since SSL is required Norton AntiSpam will not work.  That is specified by Norton in its disclaimers on the software.

 

You cannot input Ports 995 or 465 for additional protection by NIS because they are already specified elsewhere.

 

Therefore, you have several Catch-22's.  You can't do this because of that.

 

Since Norton Antispam does not work with SSL enabled, I have completely disabled it, including by edits in the Windows 7 registry.

 

I disabled Email send Antivirus scanning.  So Antispam is off and Email send scanning is off.  I still have the 0x800CCC1A error when sending.  I must note that although the 0x800CCC1A error occurs, it always eventually sends the message.  It looks like it was waiting or scanning something before it finally sent the outgoing message. 

,

That got me thinking again. Then I tried something else. I disabled Email receive scanning.  The problem seems to have gone away.  The reason may be that Verizon FiOS email requires a login to its incoming email server before it will send email outgoing!  Although outgoing scanning is disabled, The NIS email scanner is still looking at the incoming side and perhaps causing the error.

 

Yes, this is a workaround.   Disable Antispam.  Disable Email outgoing AND incoming email scanning.  It works, but the solution is not acceptable.  It defeats the purpose of having Norton email protection on Outlook.

 

Norton, please help us finally solve this issue.  Fix the 0x800CCC1A error situation.  I have seen vaiartions of the same theme in other posts here and thoroughout other forums on the Internet but no final solution.

 

Thank you.

 

 

 

 

 

 

 

 

 

 

2

Tried uninstalling Microsoft Update KB2868725 an intensive security update.  It will uninstal, but upon rebooting the update reinstalls.  How did you get it to permanently delete?

3

Hi,ThePAO. If you uninstall the update from the Installed Updates list and it's reinstalling on reboot, I'd say you have it set to automatically download and install M/S updates.

 

If you set Windows Updates to *Check for updates but let me choose whether to download and install them* , you have the option of clicking on the update and hiding it, so it won't show unless you elect to install it.

 

You cal also unhide it at a future time, of you wish to reinstall.

4

I have Outlook 2010 and Norton Internet Security version 21.1.0.18.  I am on Verizon FiOS.

 

I consistently get a 0x800CCC1A error  " your server does not support the encryption type you have specified" when sending email.

 

Please note I am on Verizon FiOS email which specifies that SSL must be used on BOTH Ports 995 (POP) and 465 (SMTP) for email.  Also please note that everything is indeed setup correctly in the Outlook email parameters.

 

Therefore, since SSL is required Norton AntiSpam will not work.  That is specified by Norton in its disclaimers on the software.

 

You cannot input Ports 995 or 465 for additional protection by NIS because they are already specified elsewhere.

 

Therefore, you have several Catch-22's.  You can't do this because of that.

 

Since Norton Antispam does not work with SSL enabled, I have completely disabled it, including by edits in the Windows 7 registry.

 

I disabled Email send Antivirus scanning.  So Antispam is off and Email send scanning is off.  I still have the 0x800CCC1A error when sending.  I must note that although the 0x800CCC1A error occurs, it always eventually sends the message.  It looks like it was waiting or scanning something before it finally sent the outgoing message. 

,

That got me thinking again. Then I tried something else. I disabled Email receive scanning.  The problem seems to have gone away.  The reason may be that Verizon FiOS email requires a login to its incoming email server before it will send email outgoing!  Although outgoing scanning is disabled, The NIS email scanner is still looking at the incoming side and perhaps causing the error.

 

Yes, this is a workaround.   Disable Antispam.  Disable Email outgoing AND incoming email scanning.  It works, but the solution is not acceptable.  It defeats the purpose of having Norton email protection on Outlook.

 

Norton, please help us finally solve this issue.  Fix the 0x800CCC1A error situation.  I have seen vaiartions of the same theme in other posts here and thoroughout other forums on the Internet but no final solution.

 

Thank you.