I've had a problem come up again when I open Outlook 2010 with the Norton AntiSpam plugin enabled and Outlook 2010 gives a message "There is not enough free memory to run the program". When I disable the Norton AntiSpam plugin Outlook 2010 works without problems. I've run Live Update until there were no more updates along with trying the Support/Get Support option which came back with one fix for Installation which I allowed to run. After those fixes Outlook 2010 still won't work with Norton AntiSpam. This PC has 8 gb of memory so I find it hard to believe that there is not free memory available. I've also seen instances when I've started Outlook 2010 and it gives me a message asking if I want to disable the Norton Anti Spam plug in due to problems. I've tried about every trick I can think of and am really stumped. The closest I can come to when the Norton Anti Spam plugin quit working with Outlook 2010 is possibly during the last 3 months or so. Any ideas about this would be appreciated.
If Dicks suggestion to check for malware does not help, you might want to ensure you have not got a corrupted 360 installation.
Download the Norton Removal and Reinstall Tool from here www.norton.com/nrnr
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Run the Norton Removal and Reinstall Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.
I've had a problem come up again when I open Outlook 2010 with the Norton AntiSpam plugin enabled and Outlook 2010 gives a message "There is not enough free memory to run the program". When I disable the Norton AntiSpam plugin Outlook 2010 works without problems. I've run Live Update until there were no more updates along with trying the Support/Get Support option which came back with one fix for Installation which I allowed to run. After those fixes Outlook 2010 still won't work with Norton AntiSpam. This PC has 8 gb of memory so I find it hard to believe that there is not free memory available. I've also seen instances when I've started Outlook 2010 and it gives me a message asking if I want to disable the Norton Anti Spam plug in due to problems. I've tried about every trick I can think of and am really stumped. The closest I can come to when the Norton Anti Spam plugin quit working with Outlook 2010 is possibly during the last 3 months or so. Any ideas about this would be appreciated.
dickevans wrote:Hi.
Have you run any other scans or visited one of the free malware removal sites to work with one of their trained volunteers to see if there might be another player in this game that hasn't made itself known to you?
http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/Keep us posted
Dick..
I just ran a full system scan from Norton 360 earlier this week and that scan came back completely clean (stopped it while it was scanning all my external and network drives but by then the C:\ drive had already been scanned). If there was malware coming into play wouldn't the full system scan have flagged it? I may look further at the links you provided also. Thanks for the response.
peterweb wrote:If Dicks suggestion to check for malware does not help, you might want to ensure you have not got a corrupted 360 installation.
Download the Norton Removal and Reinstall Tool from here www.norton.com/nrnr
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Run the Norton Removal and Reinstall Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.
I'm not presently using Identity Safe on this desktop PC so that isn't coming into play. I'll probably do the uninstall/reinstall of Norton 360 sometime this weekend. Thanks for the response.
Dick's suggestion was to have an expert at one of those malware removal sites check your system in case some really nasty malware may have gotten past Norton. Unfortunately, no single psecurity product can protect from 100% of the thousands of malware examples that are released every day, 100% of the time.
Let us know how things turn out.
peterweb wrote:Dick's suggestion was to have an expert at one of those malware removal sites check your system in case some really nasty malware may have gotten past Norton. Unfortunately, no single psecurity product can protect from 100% of the thousands of malware examples that are released every day, 100% of the time.
Let us know how things turn out.
I did an uninstall/reinstall of Norton 360 and ran LiveUpdates until there were no more. I also ran a full scan on my C: drive. I'm still getting the same problem with Outlook 2010 and Norton AntiSpam. I would agree with your point about no product being able to catch everything. If I get a chance in the next week or so I'll check into one of the malware removal sites.
I haven't had a chance yet to try the suggested web sites. I did see in another thread that someone else was having a similar problem and traced it back to GMail timing out and things worked OK after GMail came back up. I've got GMail but am not using Outlook 2010 to bring in the emails from GMail. I am a little curious on how the other person found that out and may post a reply on that thread.
jmhga44 wrote:I haven't had a chance yet to try the suggested web sites. I did see in another thread that someone else was having a similar problem and traced it back to GMail timing out and things worked OK after GMail came back up. I've got GMail but am not using Outlook 2010 to bring in the emails from GMail. I am a little curious on how the other person found that out and may post a reply on that thread.
I've just found out something interesting. I realized that I had Outlook 2010 installed on another PC so just for a test I opened up that version of Outlook. It has no problem running with the Norton Anti Spam plugin (and that plugin was just updated to v 21.1.1.7 on both that PC and the PC where Outlook 2010 and Norton Anti Spam aren't working together) so that leads me to think something is specific to the PC having the problem. I may try a couple of things like uninstalling/reinstalling Outlook 2010 to see if that helps.
Uninstalled and reinstalled Outlook 2010 and that didn't seem to help either. The fact that Norton Anti Spam works just fine with Outlook 2010 installed on a laptop makes me think there is something specific with the desktop PC causing the problem. Finding out what is the big mystery.
I might have stumbled on a fix for this problem. I found a link that talked about the error that Outlook can get about Not enough memory to run the programe and it suggested to rename the registry key HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem and add OLD or something like that at the end. One caveat about that is that you'll have to re-create your Outlook profiles (check Mail in Adjust Computer settings to create a new profile. I've attached a screen shot). Once I did that I enabled the AntiSpam plugin and so far it seems to be working.