Outlook 2016 will not work with the Norton VPN turned on

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: After a Norton upgrade awhile back my Outlook 2016 will no longer work when the Norton VPN is turned on. Outlook will not send or receive emails. I have to shutdown the computer and restart it and turn off the VPN and then start Outlook and then it will work.

Product & version number: Outlook 2016 and Norton 360

OS details: Windows 11

What is the error message you are seeing? Outlook failed to send our receive.

If you have any supporting screenshots, please add them:

2

@GregM_Armstrong Have you added the executable for Outlook to Norton VPN split-tunnel feature and retested?

Fix problems when Split Tunnel in Norton VPN does not reroute network traffic of an application?

SA

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