I tried to verify ownership for http://www.executivesoul.com/ by uploading the file Norton gave me into the root folder. I downloaded the file nortonsw_ae04f950-e3df-0.html directly from the Norton site, not from the email Norton sent. I can see the file sitting in the root folder, but the verification still doesn't work. I haven't used the metatag option because I can't see how to create metatags through Joomla.
I have tried to find help by searching previous posts in the forum, but it seems a lot of people using Joomla need their site manurally verified. Can someone please help me?
I just tried to navigate to your nortonsw file but I am getting a 404 error which means it may not be located in the site structure properly.
Let's try another route. Since you can't create custom tags through Joomla, an alternate method to verify ownership is to add the Norton Safe Web authentication code to your keywords tag which I see you have in place.
Use your site building program to edit your keywords. Copy and paste the authentication code from your email registration, (the 128 character alphanumeric code) into your keywords tag on your main page. Be sure it is separated from the other entries with a comma.
Example: ....congregations, church, consulting , 1234-abcd-5678....(your unique 128 character code)
(Norton SW File Content is highlighted in blue text for this example)
Although this method will not allow for the automated verification, it should assist the Safe Web team in manually verifying your site.
Let me know when you have completed this step and I will check that the code is properly located.
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The authentication code in your keywords meta tag is properly placed and I shall notify the Safe Web team who will manually verify site ownership. Allow them a day or two to respond back to you in this thread.
Once ownership has been verified, your site will be queued for the rating evaluation.
Be sure the code remains in place until ownership is verified. Leaving the code in the meta tag will not affect your site or the visitor's experience.