Whenever I do a full scan, I've been having a problem with a threat identified as a packed generic by Norton. The virus has no designated number, so when I googled it for more info, what I found wasn't helpful, since most packed generics seem to be identified with a number.
The pattern has been as follows--I'll run the full scan, remove anywhere from 3,000-5,000 infected files, then run it again, remove about 300-400, and then run the scan 'clean.' A few days passes, and then I'll run another full scan, again with the problem, same pattern.
All infected files are simply identified as packed generic and quarintined.
Anyone know what to do?
HeartofGlass:
You will be able to attach the files by saving them to notepad and using the attachments link rather than cut and paste as some logs are quite large. I would also suggest trying Hijackthis without changing the name first. If the malware allows it to run, it tells us something as well. If MBAM requires a reboot to fully remove a threat, it will not be able to complete the removal if it does not recognize its own name.
Whenever I do a full scan, I've been having a problem with a threat identified as a packed generic by Norton. The virus has no designated number, so when I googled it for more info, what I found wasn't helpful, since most packed generics seem to be identified with a number.
The pattern has been as follows--I'll run the full scan, remove anywhere from 3,000-5,000 infected files, then run it again, remove about 300-400, and then run the scan 'clean.' A few days passes, and then I'll run another full scan, again with the problem, same pattern.
All infected files are simply identified as packed generic and quarintined.
Anyone know what to do?
I did several scans, nothing turned up. Now, once again, I'm getting readings for the virus.
All of them are in this location.
C:\\Documents and Settings\\All Users\Application Data\Symantec\\...xfer
All of the files look like this
4bcce952.tmp
However, I have run a 'cleanup' and cleaned out my cache of temporary files of both drives.
I actually have a hard time believing that actual packed.generic files are included in the Symantec application data folder. It may be possible to quarantine these files manually, if you can navigate to them, and submit them to Symantec for investigation.