Parent action is required

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So yesterday I installed this program (norton safety minder). Today when I started the pc I saw that it's not working. If I drag the mouse on it a pop-up says that "Parent action  is required" and if I click on it nothing happens (yesterday some options were appearing).

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My OS is Win 7 x86

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Hi autoplayer,

 

1. Please make sure you log onto the PC with the Windows account that has been associated with a profile online (meaning the account is being monitored).  Please read the link below for details.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090505112039EN

 

2. Please post a screen shot of the message "Parent action is required" in the forum.

 

 

Thanks,

Katie

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1) I have only an account so I can't log onto another account than the one I associated with the online profile.

2.jpg1.jpg

 

And another question: How can I add to firewall exeptions this cause it can't conect the server? When I try to conect the server the aplication stops and all my icons and apps from desktop dissapear. After that I can only restart the computer. I use F-Secure IS 2011. The problem is that I don't know the executable's name.

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autoplayer,

 

Thanks for the reply.  The program is not compatible with F-Secure.  Please check out the link below for details.

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&docurl=20090508145137EN

 

 

Thanks,

Katie

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So I can use only norton => I installed norton 360 and it doesn't start anymore.

LE. It started 8 mins after I turned on the computer. Why this?

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autoplayer,

 

Norton Safety Minder does NOT only work with Norton security products.  The list shows the program that NSM is not compatible with.

 

Is F-Secure still on the PC?  If not.  Does it always take about 8 mins to start Norton Safety Minder after you turn on the PC?

 

 

Thanks,

Katie

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Sorry for my mischievous reply. I was only disappointed cause I've won a 6 months license and I can't use it (I won't unistall Norton Safety Minder). So I uninstalled F-Secure (and also cleaned registry) before I installed Norton 360. So I don't have F-Secure on my pc anymore. Anyway I observed that NSM started with te pc but the icon wasn't there (it appeared after 8 mins) -> I saw that when I viewed the time I have left. So since I installed an compatible security product NSM runs very well. Thank you very much and again I am sorry for my reply.

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autoplayer,

 

No problem.  I'm glad to hear NSM runs well now :smileyhappy:

 

For the Norton 360 issue, have you gotten a chance to find a solution in the Norton 360 forum at http://community.norton.com/t5/Norton-360/bd-p/Norton_360?  If you haven't found an answer in the forum, please give me some details on the issue and I will be glad to direct the issue to someone in the support group who can help you.

 

 

Thanks,

Katie