Current problem ongoing for the last TWO MONTHS. The Crap-orton 360 DELUXE VPN does not work since a major software push out.
22.21.9.25
Windows 10 Home
20H2
19042.1110
It thinks its connected, but its not, its CHIFFON...
SOE = sequence of events
CoId={9C436451-6DB6-4DFD-B597-A8F59988E230}: The user SYSTEM has started dialing a VPN connection using a per-user connection profile named NortonSecureVpn.
CoId={9C436451-6DB6-4DFD-B597-A8F59988E230}: The user SYSTEM is trying to establish a link to the Remote Access Server for the connection named NortonSecureVpn using the following device:
Server address/Phone Number = 54.241.204.217
Device = WAN Miniport (IKEv2)
Port = VPN5-1
MediaType = VPN.
CoId={9C436451-6DB6-4DFD-B597-A8F59988E230}: The user SYSTEM has successfully established a link to the Remote Access Server using the following device:
Server address/Phone Number = 54.241.204.217
Device = WAN Miniport (IKEv2)
Port = VPN5-1
MediaType = VPN.
CoId={9C436451-6DB6-4DFD-B597-A8F59988E230}: The link to the Remote Access Server has been established by user SYSTEM.
CoId={9C436451-6DB6-4DFD-B597-A8F59988E230}: The user SYSTEM dialed a connection named NortonSecureVpn which has terminated. The reason code returned on termination is 829.
CoId={9C436451-6DB6-4DFD-B597-A8F59988E230}: The user SYSTEM dialed a connection named NortonSecureVpn which has failed. The error code returned on failure is 31.
31 oft refers to a problem after login credentials are xchanged, permissions or a bad cert involved. We have exercised all the usual options as per our link below and nothing works.
Please fix the problem with ANOTHER software push out.
Same bat channel, same bat station, same bat problem. Here's the original horror story replete with all the so called remedies: https://community.norton.com/en/forums/360-vpn-will-not-connect-norton-log-says-it-did
Norton VPN Never Again