Parts of Liveupdate skipped?

Hi my father in law had a few viruses which shut off liveupdate.

I ran a manual download of viruses and applied them while in Safemode and it found 4 viruses and a few other things wrong.

Though those have been cleaned up, I still am having a Liveupdate issue stating

check for updates---completed
download updates----skipped
process updates---skipped

 

In addition to that problem I also am unable to get his "help and support" to work, he has NIS2008 I think any help would be appreciated.

 

Only thing I can think of is a complete uninstall / removal?