Pass Code Retrieval - Norton Mobile Secuity

Archive
1

How can retrieve my Pass Code for Norton Mobile Security for my android Phone I accidentally lock my self. Hoping for your favorable response, Thank you,

2

I have the same problem, device locked and asked 3 friends (buddy) to send me message to unlock it wouldn’t work. Frustrating

3

How can retrieve my Pass Code for Norton Mobile Security for my android Phone I accidentally lock my self. Hoping for your favorable response, Thank you,

4

Hi erwinwong.

 

I can see that this would be frustrating.  Hopefully we can help.  It would make it easier for us if you could answer the following three questions.

 

Can you tell us what version of NMS you have loaded, or when you installed or last updated it?

 

Exactly what message did your buddies send, and can you confirm that it was by an SMS message from phone numbers that you had set up through the buddy system in NMS when you activated the Anti-Theft feature?

 

Have you got the Norton Anti-Theft plugin installed and active on your device?

 

I look forward to hearing back from you.