I am sure this is some kind of user error problem but I have tried to update my Norton software and I have actually paid for this 3 times in the last year, but when I get the code to update everything it never works. I feel now very frustrated because I have 3 computers all sending up warning flags about needing to renew Norton I have renewed Norton three times but none of them are working. I have spent over 200 dollars and continue to get messages. The irony is that if only one of them would have worked it would work on all theree computers!!!