Password App Not Responding Under Android 16

[VirtualPlayer]

Issue abstract: Norton Password is intermittent/slow/not responding on Android 16

Detailed description: App under Android 16 started throwing App is not responding - Close/Wait popups. I have cleared cache and rebooted phone, no change.

Product & version number:

OS details: Android 16

What is the error message you are seeing?

Upon authenticating, the app stalls and several App is not responding pop ups appear. Clicking on Wait each time generates more, but eventually I can get to the Vault. Errors persis throughout app use.

If you have any supporting screenshots, please add them:

[bjm]

@VirtualPlayer

Norton Password is intermittent/slow/not responding on Android 16
App under Android 16 started throwing App is not responding - Close/Wait popups. I have cleared cache and rebooted phone, no change.
Product & version number:
OS details: Android 16
What is the error message you are seeing?
Upon authenticating, the app stalls and several App is not responding pop ups appear. Clicking on Wait each time generates more, but eventually I can get to the Vault. Errors persis throughout app use.

Hello @VirtualPlayer
~ and you’ve restarted phone?
~ and you’ve reinstalled Norton Password Manager on phone?

=============================================

fwiw ~ as test:
installed Norton Password Manager v8.8.6.3849 - Android 16
vault access okay…my side

Caveat: Norton Password Manager is not my daily rider

[VirtualPlayer]

Yes I have rebooted phone several times.

Yes I am on 8.8.6 currently - it’s behaving as above.

I’m loathe to reinstall since I lost access to my Vault the last time I did this.

Thanks.

[bjm]

@VirtualPlayer

Yes I have rebooted phone several times.
Yes I am on 8.8.6 currently - it’s behaving as above.
I’m loathe to reinstall since I lost access to my Vault the last time I did this.

Hmm…lets ask @peterweb

[peterweb]

@VirtualPlayer

I’m loathe to reinstall since I lost access to my Vault the last time I did this.

You should not lose access to your password vault with a reinstall. When you reinstall, you will just have to sign into your Norton Account and then your vault again. All vault contents are stored on Norton servers so you should lose nothing.