I installed Norton Online Family a few months ago, and it seemed to work. I received a bunch of alert messages, which seemed legitimate, and time monitoring worked fine. Around a month ago, time monitoring stopped working, and recently my son started getting blocked for sites that shouldn't have been an issue, so I manually added them to his permissoins. He was still blocked. In the console, I noticed that no activity is recorded. It's like there's a disconnecxt, or two versions running. On his profile page, it says that he is not assigned to a computer, and I was prompted to download and install the software (despite the fact that the "paw" print is visable, and he gets blocked for lots of sites). I tried to download and install as prompted, and once it's downloaded, I get a message asking me if I'm sure I want to uninstall. I tried that, and I get an invalid password message. However, I'm using the same login and password that I use to get into the account - I've tried it countless times. So I'm stuck with this on my system and no ability to uninstall.
Any help would be greatly appreciated.