Password Manager fails to enter login information on Chrome browser (Windows 11 26H2)

[Don_Kent]

Issue abstract: Norton Password Manager stopped entering logins/passwords on Google Chrome browser on Win 11 26H2 PC on 9/22/2026.

Detailed description: Beginning on the 22 of September 2026, Norton Password Manager would show the available login entry but stopped automatically filling the login/password fields on Google Chrome browser v.153.0.8010.53 (Official Build) (64-bit) on my Windows 11 26H2 (build 26300.9550). I would have to manually copy/paste the login entries. After finding a similar issue in the Norton Community (ref: Password Manager suddenly stopped entering login information on all websites (13 Jul 2026)), I uninstalled NPM and then reinstalled the extension. That did not resolve the issue. I tested NPM on Vivaldi browser v.8.2.4133.68 (Official Build) (64-bit) and it worked with no issue.

Product & version number: Norton Password Manager

OS details: Windows 11 Pro 26H2 build 26300.9550

What is the error message you are seeing? No error messages

If you have any supporting screenshots, please add them: screenshots are not able to collect the available login popup.

[bjm]

@Don_Kent

Norton Password Manager stopped entering logins/passwords on Google Chrome browser on Win 11 26H2 PC on 9/22/2026.

Hello @Don_Kent
Welcome to the Norton Community!
fwiw ~ as test:
click-to-fill working as usual my side

Norton Password Manager v8.3.1.1559
Chrome v154.0.8037.58
W11 Home 25H2

[Don_Kent]

@bjm, thank you for the screenshots. I do get the popups from NPM, as you have captured, but NPM does not fill the e-mail nor the password into their respective fields. I did uninstall Google Chrome browser (v.153.0.8010.53) and reinstalled it with v. 154.0.8037.58 (Official Build) (64-bit) but that did not solve my current issue.

[bjm]

@Don_Kent

I do get the popups from NPM, as you have captured, but NPM does not fill the e-mail nor the password into their respective fields.

Hello @Don_Kent
Does the small Norton logo/icon appear inside the username/password fields?

Norton Password Manager is strictly click-to-fill. It does not automatically populate credentials the moment a page loads without you clicking the Norton icon or a prompt.

Norton Password Manager does not fill in your credentials automatically the moment a page loads without any action from you.

It uses a click-to-fill system. When you visit a login page:

1. A small Norton logo/icon appears inside the username and password fields.
2. You must click that icon (or a pop-up prompt) to select your account and trigger the filling process.

This is a deliberate security feature designed to prevent malicious websites from “grabbing” your credentials from hidden form fields without your knowledge.

[Don_Kent]

@bjm, apologies for some confusion on my part. I know NPM does not autopopulate and my lack of specificity led to this confusion.

Yes, I do get the small, yellow Norton icon inside the username/password fields and the appropriate username/passwords are shown when I select the icon. However, upon selecting the icon, no information is transferred into either of the fields; they remain blank.

[bjm]

@Don_Kent

Yes, I do get the small, yellow Norton icon inside the username/password fields and the appropriate username/passwords are shown when I select the icon. However, upon selecting the icon, no information is transferred into either of the fields; they remain blank.

Hello @Don_Kent

May be best – to document/report “issue” directly via Norton support.
Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started | Welcome (signed in)
How To Bypass Norton Support Bot

[Don_Kent]

Thanks @bjm !

[bjm]

@Don_Kent

Yes, I do get the small, yellow Norton icon inside the username/password fields and the appropriate username/passwords are shown when I select the icon. However, upon selecting the icon, no information is transferred into either of the fields; they remain blank.

This behavior is all/any website or a few websites – examples?

@Don_Kent

Beginning on the 22 of September 2026, Norton Password Manager would show the available login entry but stopped automatically filling the login/password fields on Google Chrome browser v.153.0.8010.53 (Official Build) (64-bit) on my Windows 11 26H2 (build 26300.9550).

Maybe, 26H2 changed something?

[Don_Kent]

This behavior is exhibited on all websites in Google Chrome browser. It does work in Vivaldi, Firefox, MS Edge. It is quite possible that 26H2 broke it but I installed 26H2 on 29 August; this issue popped up on 22 September.

[bjm]

@Don_Kent

This behavior is exhibited on all websites in Google Chrome browser. It does work in Vivaldi, Firefox, MS Edge. It is quite possible that 26H2 broke it but I installed 26H2 on 29 August; this issue popped up on 22 September.

Since Norton Password Manager extension re-install does not fix.
May be best – to document/report “issue” directly via Norton support.

[bjm]

@DonaldFrederickKent

This behavior is exhibited on all websites in Google Chrome browser. It does work in Vivaldi, Firefox, MS Edge. It is quite possible that 26H2 broke it but I installed 26H2 on 29 August; this issue popped up on 22 September.

If Google Chrome’s built-in password management is active, it can block Norton from injecting credentials into the web fields.

1. Go to Settings in Chrome (click the three dots top-right).
2. Click Autofill and passwords on the left menu, then select Google Password Manager.
3. Click Settings in the left panel.
4. Turn Off the toggle for Offer to save passwords and Sign in automatically.

Corrupted browser cache or an interrupted sync session can freeze the autofill tool.

1. Open the Norton Password Manager extension window.
2. Sign completely out of your Norton Account and close your vault.
3. Clear your browser cache (Ctrl + Shift + Delete) and select Cached images and files.
4. Restart Chrome, sign back in, and unlock your vault using your Vault Password or Mobile Unlock.

[bjm]

@DonaldFrederickKent

This behavior is exhibited on all websites in Google Chrome browser. It does work in Vivaldi, Firefox, MS Edge. It is quite possible that 26H2 broke it but I installed 26H2 on 29 August; this issue popped up on 22 September.

Did you try a new Chrome default profile – with just Norton Password Manager extension?

If it works on the new profile: Your Windows environment is perfectly fine, and Norton is healthy. The issue is entirely confined to your primary Chrome profile (likely a deep configuration bug or a hidden extension conflict). You can fix this permanently by migrating your data to a fresh profile or resetting Chrome sync.
If it still fails on the new profile: The issue is a structural incompatibility between Chrome’s current global software build and the Norton extension. In this case, we have to wait for an official patch from Norton or Google, and you can rely on the copy-paste method or Vivaldi/Edge in the meantime.

++ ++ ++

Since copy and paste works from the toolbar extension, your vault data is completely intact and communicating with Chrome. The issue is strictly isolated to JavaScript field injection, where Chrome is blocking the extension’s script from programmatically inserting text into the input boxes.

Because this started around September 22, it lines up perfectly with a Chrome security update that restricts third-party field manipulation. Try these exact fixes to force Chrome to accept Norton’s injection scripts:

1. Disable Chrome’s Experimental “Autofill” Flags
   Chrome recently introduced strict background changes to its internal form-filling architecture. Turning these off forces Chrome to fallback to the standard injection engine that Norton relies on.

2. In the Chrome address bar, type chrome://flags and press Enter.

3. In the top search bar, type Autofill.

4. Locate “Autofill prediction improvements” and change it to Disabled.

5. Locate “Enable password generation/filling for third-party password managers” and change it to Disabled (counterintuitively, this flag often bugs out and blocks extensions instead of helping them).

6. Click the Relaunch button at the bottom right.

7. Disable Hardware Acceleration
   A known glitch in Chromium can prevent the overlay icons from communicating interaction events (clicks) to the underlying page elements when rendering via the GPU.

8. Open Chrome Settings and click on System in the left sidebar.

9. Toggle Off the option for Use graphics acceleration when available.

10. Click Relaunch and test the field icon click.

11. Check for the “Page Zoom” Invalidation
    A bizarre but frequent bug in Chrome causes the extension’s invisible text-injection layer to misalign with the physical layout of the screen if the page zoom isn’t at base level.

12. Go to a login page where the icon fails.

13. Press Ctrl + 0 to completely reset the page zoom to 100%.

AI sourced content may make mistakes

[peterweb]

@Don_Kent

Yes, I do get the small, yellow Norton icon inside the username/password fields and the appropriate username/passwords are shown when I select the icon. However, upon selecting the icon, no information is transferred into either of the fields; they remain blank.

Do you click on the information that is presented when you click on the icon? Than is how another password manager I use works.

[SoulAsylum]

@Don_Kent

Windows 11 Pro 26H2 build 26300.9550

The larger issue may actually be that your version of Windows 11 is an insider build. Norton has in the past functioned well with insider builds while I was in the Insider program for Windows 10 years ago.

SA

[Don_Kent]

@bjm, Google Chrome updated to v. 154.0.8037.58 overnight. In the chrome://flags page, I did not find neither “Autofill prediction improvements” nor “Enable password generation/filling for third-party password managers” flags. The closest I found were “Show Autofill predictions” and “Enable password sharing with remote actors”. I did turn off Use graphics acceleration when available but that had no effect as did checking for the “Page Zoom” Invalidation.

@peterweb, yes, I do click on the information that is presented when I click on the icon. The information does not fill in the available fields.

@SoulAsylum, you bring up an interesting point concerning my version of Windows 11 being an Insider build. I turned off my enrollment in the Insider builder program at 07:30 Sunday morning, I will wait until Monday morning to allow my PC to be unregistered in the program and run Windows Update before attempting another try using Norton Password Manager in Chrome. I will let you all know the results of that test.

[bjm]

@Don_Kent

@bjm, Google Chrome updated to v. 154.0.8037.58 overnight. In the chrome://flags page, I did not find neither “Autofill prediction improvements” nor “Enable password generation/filling for third-party password managers” flags. The closest I found were “Show Autofill predictions” and “Enable password sharing with remote actors”. I did turn off Use graphics acceleration when available but that had no effect as did checking for the “Page Zoom” Invalidation.

Thanks for sharing your progress.
I’m now reading:

• What happened: This native integration has graduated out of the experimental flag phase and is fully supported natively in standard Chrome releases.
• On Desktop: You do not need a flag at all. Simply install your chosen manager’s official extension. These extensions automatically override Chrome’s default behavior once you give them autofill permissions.

Test in a New Chrome Profile
Chrome updates can occasionally corrupt profile-specific databases that connect extensions to web page forms.

1. Click your Profile icon in the top-right corner of Chrome.
2. Under Other Profiles, click Add → Continue without an account.
3. Install the Norton Password Manager extension onto this fresh profile.
4. Log into your vault and test if it autofills.

• Why this matters: If autofill works perfectly here, your main Chrome profile data is corrupted. You can fix it by navigating to chrome://settings/reset on your main profile and choosing “Restore settings to their original defaults” (this disables extensions and resets browser states but won’t delete your bookmarks or saved Chrome passwords).

[Don_Kent]

@bjm, While I stopped my Windows Insider subscription, I am not able to revert back to 25H2 as it is past the 72-hour point-in-time window. However, that issue may be moot as I tested NPM in a New Chrome Profile this morning with success. Then I reset my profile’s settings to its original defaults and it works. I consider this issue closed.
Thank you @bjm , @peterweb , and @SoulAsylum for your suggestions and patience in this matter!

[bjm]

@Don_Kent

@bjm, While I stopped my Windows Insider subscription, I am not able to revert back to 25H2 as it is past the 72-hour point-in-time window. However, that issue may be moot as I tested NPM in a New Chrome Profile this morning with success. Then I reset my profile’s settings to its original defaults and it works. I consider this issue closed.

@Don_Kent
Thanks for sharing your progress

[peterweb]

You are welcome. Glad we could help.