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Issue abstract:
Detailed description: receiving above message "Password Manager identified potential security risks on this device (Samasung S23+)
Product & version number: Android version 14
OS details: One UI version 6.1
What is the error message you are seeing? Action Required - "Password Manager identified potential security risks on this device (Samasung S23+)
It says my Device is Rooted, checked and it is not rooted.
Will not let me use my Password Manager
If you have any supporting screenshots, please add them:
It sounds odd that Password Manager would warn of a security risk. This sounds more like a 360 Android message. Can you get a screenshot of the message and upload it here?
To post a screenshot, click on the up arrow in the edit toolbar.
Yes it says that this device is no longer supported. To continue using our service on this device , we recommend that I contact my carrier or retailers service to have device restored. It claims that my device is rooted, i checked and its not.
If you don’t want to go the route of a device factory reset, you could try contacting Norton Support and have them remotely access your device to diagnose what is being detected. Contact Norton™Support - Norton Phone Number, and Chat Support . If using the chat option, under the predefined suggestions, click or tap on My Topic is not listed above. As soon as you can enter information type Agent Please to get connected to a real human.
Thank you so much for your information I will try contacting Norton support and talk to a technician. Have a great day
Please post back if you get a fix from Support so that others can learn from your experience.
