Password manager is disabled

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: On my Norton app

Product & version number:Norton 360 with Life lock select Plus…Couldn’t find a version number

OS details:Windows 10

What is the error message you are seeing? Just say password manager disabled with a yellow button Setup. I have been using password manager for sometime and this evening it had this notice. It would be nice to talk to a human about this…

If you have any supporting screenshots, please add them:

browser? browser version#?
Norton Password Manager version#? see Details
Can you access Norton Password Manager thru your browser?
Norton Password Manager may have sign’d out.
Can you see Norton Password Manager extension enabled?
Can you see Norton Password Manager button showing at browser address bar?
Can you access Norton Password Manager thru your browser?

v22.x = Classic view > Help > About > version
v24.x = Settings > About > version

Hello @MIchael_Cummins

From your description you are seeing this on the My Norton interface for 360. I have seen where the Setup message on that interface does not seem to sync with the browser extensions that are installed and active.

As long as the browser extensions are working, you can ignore that Setup message.

I use Firefox but the extension it talking about is for Explorer I don’t have explorer on my puter… I have Edge and it has all the extensions loaded so I’m not sure why. It just showed up yesterday. I cannot access the password manager in the interface without it wanting to reload a new browser and when I click on it Norton’s tells me it’s not safe.

Can you access Norton Password Manager thru your browser?

How do I do that

I see now yes I can, is this because I have the extension loaded? Makes me fell dumb for not noticing…

Thank you for pointing me browser.

Hello @MIchael_Cummins
You have the Norton Password Manager extension installed n’ enabled.
Norton Password Manager is a standalone browser extension.

Call https://search.norton.com/protect from supported browsers to install Norton extensions.

Download and install Norton Password Manager browser extension here