Password Manager not auto prompting for login/password on MacBook on any website

Norton 360 for Mac
1

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Issue abstract: No autofill of logins/passwords

Detailed description: No password manager auto login login/passwords working on any website

Product & version number: Password Manager

OS details: Tahoe 26.4

What is the error message you are seeing? No error message, just not working at all

If you have any supporting screenshots, please add them:

2

@dot12b I’m not a Mac user but did find this information that MAY help:

AI Overview

Norton Password Manager on Mac is designed to be click-to-fill rather than automatic, requiring you to click the Norton icon in login fields for security reasons. If it is not appearing at all, enable the extension, allow Norton in System Settings (Login Items), ensure the browser extension is active, and confirm the vault is unlocked.

Key Troubleshooting Steps for Mac:

  • Enable Extension: For Safari, install the Norton Safe Web Plus extension from the Mac App Store.
  • Allow in Background: Go to System Settings > General > Login Items and ensure Norton is enabled under “Allow in the Background”.
  • Unlock Vault: Ensure you have unlocked your vault in the browser extension toolbar.
  • Verify System Settings: Check System Settings > General > Autofill & Passwords and ensure Norton is permitted.
  • Check for Split Logins: If a website asks for the username, then the password on a new page, Norton may require you to click the icon on the second page.

SA

3

Thanks for that, but that didn’t fix the issue - when I got to ‘Verify System Settings - General - Autofill & Passwords’, Norton was not listed just OS Password Manager. All previous steps worked.

1 Like
4

Hello @dot12b
Please review: Norton Password Manager Autofill and Autosave does not work
If you still face AutoFill issues, follow the steps here to report the issue to Norton:

Caveat: I’m not Mac. Norton Password Manager is not my daily rider.

5

Hello @dot12b
The reason Norton Password Manager isn’t appearing in your macOS Autofill & Passwords settings is that, unlike iOS, macOS does not currently allow third-party managers to integrate directly into the system-level “Autofill & Passwords” menu. That menu is exclusively for Apple’s own password manager.

Instead, Norton operates as a browser extension on Mac. Since you’ve already verified the browser extension is active and the vault is unlocked, here is how to finalize the setup:

  1. Set Norton as Default within the Extension
    Because macOS won’t let you select it in System Settings, you must tell Norton to “take over” within the browser itself:
  • Open your browser (Safari, Chrome, or Firefox).
  • Click the Norton Password Manager icon in the toolbar.
  • Go to Settings (gear icon).
  • Look for an option labeled Set as Default or Autofill & Autosave and ensure it is toggled ON.
  1. Disable Conflicting Browser Managers
    Since Norton isn’t in System Settings, the Apple Password Manager (or Chrome’s manager) will keep trying to “fight” for the login fields. You must manually turn them off in your browser:
  • In Safari: Go to Safari > Settings > Autofill and uncheck “User names and passwords”.
  • In Chrome: Go to Settings > Autofill and Passwords > Google Password Manager > Settings and toggle off “Offer to save passwords” and “Auto sign-in”.
  1. Check Privacy & Security Permissions
    If the icon still doesn’t appear in the login fields, macOS might be blocking the extension’s ability to “see” the website fields:
  • Go to System Settings > Privacy & Security > Full Disk Access.
  • Ensure Norton (or Norton Safe Web Plus) is listed and enabled.
  • Restart your browser to apply the change.

Pro Tip: If you are using Safari, double-check Safari > Settings > Extensions. Sometimes the “Norton Password Manager” extension gets disabled automatically after a macOS update even if the “Safe Web” shell app is still running.

Are you seeing the Norton icon in the top-right toolbar of your browser right now, or is that missing as well?

=============================================

Because you are on the latest version of Tahoe, your troubleshooting should focus entirely on the Safari extension ecosystem rather than the macOS System Settings. Here is how the advice shifts for Tahoe 26.4:

  1. The “Safe Web Plus” Requirement
    In Tahoe, the Norton extension for Safari is not a standalone download; it is bundled within the Norton Safe Web Plus app from the Mac App Store.
  • Ensure you have downloaded Norton Safe Web Plus.
  • Open the app once to “register” it with the system before checking Safari.
  1. Double-Check Safari Extensions (Not System Settings)
    Instead of looking in System Settings, go to Safari > Settings > Extensions.
  • In Tahoe, you must manually toggle two separate items: Norton Safe Web and Norton Password Manager.
  • If you only see one, the Password Manager component isn’t active.
  1. Manage the “Dueling Managers” in Tahoe
    Since Tahoe 26.4 has a more aggressive built-in Passwords app, it may “clobber” Norton’s click-to-fill icons.
  • Go to Safari > Settings > AutoFill.
  • Uncheck User names and passwords. This forces the browser to stop trying to use Apple’s Keychain, clearing the way for the Norton icon to appear in those fields.
  1. Rosetta Support (Tahoe 26.4 Specific)
    Tahoe 26.4 introduced new warnings and restrictions for apps running under Rosetta 2 (Intel-based apps on Apple Silicon).
  • Ensure your Norton installation is up to date by running LiveUpdate within the main Norton Security app. This ensures you are using the native Apple Silicon version, which is required for the extension to communicate reliably with the browser in Tahoe.

Since you’ve already checked the background items, have you tried restarting Safari specifically after unchecking the “User names and passwords” box in Safari’s own settings?

AI sourced content may make mistakes

If you still face AutoFill issues, follow the steps here to report the issue to Norton:

Caveat: I’m not Mac. Norton Password Manager is not my daily rider.

6

Hello @dot12b
Care to share your progress

7

Even though this is a Norton Password Manager issue, I have had this thread moved to the 360 for Mac forum board for better exposure to Mac users.

1 Like
8

Are you trying this on Chrome or Safari? It works fine on Chrome though I don’t use Safari