Hi @Jayne Monkman,
I have sent you a private message requesting more details for further investigation.
Hi Support,
I’m still unable to get past the “agree and launch” Any news of possible solutions?
Regards
Jayne
Hi Support,
I’m still unable to log in on my iPhone despite deleting the app, restarting my phone and downloading the app from the cloud again. I can access thru my iPad but have to key in the password all the time. It won’t let me set a PIN. I can acces my vault on my laptop with the password. I have version 6.0.286 of NPM. Isthat the latest version? Sorry to be a pain!
Hi @Jayne Monkman,
Sorry for the inconvenience caused. Can you please try again and let us know the current login status with Norton Password Manager on your phone?
The sign-in changed overnight. Now, though I still had to sign onto my Norton account, I was then transferred to the screen where I entered my PIN. Could it be that work is being done on the app, or am I imagining things?
Wish that I had an idea to suggest. I have an issue with signing on to NPM, but it may be due to something I did when I first signed on. I did set a PIN, but to reach NPM itself I am required to sign on to Norton Security, and after a few screens, one of which flashes, I was shown the screen where I entered the PIN. This seems unduly complicated, and I don't know if this is the expected procedure. Would be preferable to simply enter the PIN.
Unfortunately I’m still not able to log in to NPM despite uninstalling, restarting my phone and reinstalling the app. I still have the same error message! I uninstalled the VPN app a few days ago so that would t be the issue.
Unfortunately, I still can’t get into my NPM. I tried deleting the app, restarting my phone and then reinstalling it but still get the same error message! I have also deleted the VPN app(a few days ago) so that wouldn’t be what was causing it.
Good news. Thanks for posting back.
I have not heard anything about what might have happened. My suspicion is that there was some issue with the Norton Subscription servers for mobile products. Other users were having trouble activating other Norton products.
Let's hope all is fixed now.
Great surprise this morning. I tried to open NPM, and IT OPENED! I was able to sign on and access my address book. Something happened overnight. Thank you Peter! Would be interesting to know what the problem was.
Cheers,
Jack
I hope "they" are working on a fix or an explanation of what we are doing wrong. Peter is a treasure.
I have Norton Security and Norton VPN on my iPhone. The former, as it turns out, doesn't do much; the VPN appears to work most of the time; I have had problems shutting it off without signing off completely. I remember when I installed it originally, it didn't work as I expected it to, in fact, in didn't work at all; I remember having to wrestle with it to get it working, had some help from the Forum, as I recall.
I don’t have any other Norton Apps so don’t know if it’s a problem for others but hopefully they can find a fix.
Yes, very frustrating. There is a problem somewhere, and it's likely to be affecting Norton paid apps as well as the NPM.
Hi Jack,
My reply to Peter’s comment worked in that it posted to the forum on the 2nd attempt but I’m still unable to access NPM on my phone. I just thought it was a bit ironic that it flashed up a server error message the first time I tried to reply to Peter! Hopefully they can find a solution soon.
Jayne,
Did whatever you did work?
Jack
Thanks from me too Peter. Ironically I just replied to this before and got an error message! Hopefully it will work this time!
Thanks much, Peter. Sure would like to use this app.
Jack
Well I'm out of ideas. I'll escalate this thread to my Norton contacts. It sounds like some localized server problems. Although odd that it would affect a USA location and an Australian location. I'll let you know if I hear anything.
Thanks Peter but like Jack, that didn’t make any difference for me. Still get the same error message