Password Manager suddenly stopped entering login information on all websites

Norton Password Manager
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: After years of working perfectly Password Manager suddenly stopped entering information on all websites I visit. It brings up the window with signin options but when i click on my name nothing happens. I can copy my user name and password from the manager box and manually enter the info but if I click on my name nothing happens.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

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2

Recent changes to browsers has stopped the automatic filling of login information. You need to click on the login field of the website you are trying to access. Doing that, should offer the login information to be entered.

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3

Thanks for the come-back. It presents the box with sign-in info as usual but when I click on user name nothing happens.

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4

Are you using an ad blocker browser extension? If so try disabling that and test.

5

I have done that and it didn’t make any difference.

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6

Hello @jgtibbetts
What OS?
What browser?
And you’ve clean reinstalled Norton Password Manager?

Are you seeing the Norton icon in the username/password field?

fwiw ~ as test:

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image489×401 68.9 KB

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image428×332 47 KB

Norton Password Manager 8.3.0.1361 – Chrome store

Caveat: Norton Password Manager is not my daily rider

7

Reinstalled It and it is working now on most sites but not all. Apparently they are blocking ability to use it. Thanks for all the help.

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8

Hello @jgtibbetts
Care to share site/s “blocking ability to use it”?

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If a specific website won’t autosave or autofill, use the built-in reporting tool to alert developers:

Mobile:
Open the Norton Password Manager app
Tap the three horizontal bars (Menu icon) in the top-left corner
Select Help from the menu → Report An Issue

Desktop Extension:
Click the Norton Password Manager icon in your browser toolbar
Click the three horizontal bars (Menu icon) in the top-right corner
Select Report Issue from the menu

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We’d love your feedback!

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Caveat: Norton Password Manager is not my daily rider