Password Recover Link Not Working

I installed Norton Internet Security 2012 on my computer a few months ago.  It keeps asking me to register, but I have never been able to because I can not recover my password.  When I click the "forgot password" link, it sends an email with a link to "instructions for resetting the password", but the page that comes up does not contain any instructions. 

 

I have tried copy-pasting the entire link as per the email's instructions in the event that the link does not work, but this has been no more successful.  The link simply reroutes me to a generic Norton product page, asking me to sign in.